[Resolved] Yatra Online / Yatratrip.in — fake hotel confirmation | |||||
I booked hotel on yatra.com and was given confirmation and paid payment also. Booking confirmation no is[protected]. Hotel laffaire, karol bagh. Check in 8th feb and check out 10th feb. On reaching hotel i was told from hotel that they did not confirm the room to yatra.com and denied any room to yatra.com I called yatra support team 3 times from hotel and all the times i was told that i will given call back in 20mins but they never bothered to call back. I had to cancel all my plans and wait for 2-3 hours there and book some hotel. On call was priayanka and meenakshi. Both are most stupid and careless support. On 10th feb again i called to check whats the scene, my call was attenedes my sameksha dua and was told that hotel confirmed them that i was given room where as hotel denied saying anything like that. I was promised i will receive call back in 2 hours but didnt get any reponse till now. They dont have any supervisor who can speak, atleast i requested them 10000 times to transfer call to someone sensible. Till date there is no single response from them. On requesting 10 times i was given a complain number, i. E, 9727314. Because of their cheap quality service i had to spend one day extra in delhi since first day was wasted. This is the worst service ever any one can give and companh filled with all cheapsters. Was this information helpful? | |||||
Mar 16, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Feb 13, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Neehit, Greetings from Yatra.com! We have received your query & would respond to you at the earliest. Request your patience in the interim. For any assistance you can call us on[protected] /[protected]. For holidays please call on [protected]. Best Regards, Yatra Care Verified Support Feb 13, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Neehit, Greetings from Yatra.com! We have checked the details from our end and as per our record our team has been in contact with you and the details have been shared. Hope your query has been resolved. Best Regards, Yatra Care | |||||
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Because of this cheap wuality service i had to take another hotel with my wife and face all problem and entire day was wasted so had to extend an day extra.
What and how are looking into matter ? 5days ots been and no reponse