[Resolved]  Yatra Online / Yatratrip.in — highly disappointed with yatra customer service. yatra booking reference number:[protected]

Address:	Bangalore, Karnataka, 560070
Website:	Yatra travel company / www.yatra.com.

Dear Sir/Madam,

I was scheduled to fly on 31st October 2018 to Paris from Bangalore with my 4 year old daughter, Raga Abheri Mavalur and husband, Mr.Jaygee Mavalur and back to Bangalore from Paris on 9th November
2018. My Yatra reference number is[protected]. My PNR no. is QC4PVT.

We had to cancel our little Parisian holiday unfortunately as my father-in-law was hospitalized due to a sudden cardiac arrest on the same day of our flight. As we all work hard to save for a family holiday, I held my hopes that 'YATRA' would understand my situation and refund the airfares of my daughter's and mine but when I contacted YATRA contact centre, they showed absolutely no empathy at a time when I was in great emotional distress and the least that I could expect was some amount of empathy from the Yatra customer service, instead I was metted out with a nasty surprise of almost rude and uncouth response. As we are yet to come to terms with such a sudden event in the family and as a daughter-in-law, I'm emotionally bound to fully focus and support my family at this hour which did not allow an opportunity to write to you any earlier than this. As my husband was not going to travel with us and he had to attend to his father immediately, there was no way I could continue with our travel plans and what was required for me to do at that moment was to attend to my family. But when I called Yatra customer care, they outright rejected my claim to receive a refund of the airfare for my daughter and I. I cannot believe this injustice meteded out to me. As a lady, a mother, a daughter-in-law, I have my responsibilities towards my family which I cannot ignore and don't expect such a treatment coming from a reputed company like 'Yatra'. Such events only reassure that women have to fight for their rights which is very unfortunate.