[Resolved] Yatra Online / Yatratrip.in — International holiday booking

nikhilsingla4u

from Bengaluru, Karnataka

Address:	560037
Website:	www.yatra.com

I booked Europe package from yatra for 13th May ( ID : 1924314) . After all the documents arranged, they changed the dates to 15th May, and asked me to cancel the trip as they can't give me the promised dates . They informed me the date change after 3 months from booking . Now its very late for me to book from other vendor .If you can't meet the dates promised then tell upfront so that we can book from other travel agents /website . Now you are returning the money you took, but the package prices have increased in 3 months, and who will pay for these increased prices .This is highly unprofessional behavior from a brand like yatra .

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Apr 26, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Nikhil,

Greetings from Yatra.com!

Regret the inconvenience caused. As per our records, team contacted you to change the date due to insufficient strength for the package and you denied for the changes and requested to process the refund. Team initiated the refund and later, we receive your call that changes are acceptable for you. Since, refund was already initiated we denied for the amendments.

Also, It is already updated in the terms and conditions that Yatra can amend the dates in case of insufficient strength on group packages. We would like to inform that refund has been initiated on 22 Mar and it will take 2-5 working days to reflect in your account.

We regret. However, we would not be able to confirm the booking or process any further refund.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com.

Best Regards,
Yatra Care