[Resolved] Yatra Online / Yatratrip.in — no support on emergency-yh3752065 | |||
Following are the issues detail: 1. On 10th dec my flight was from kolkata to chennai and it was delayed by 1 hrs. Flight was scheduled to arrive at 7:10 pm but it was arrived at 8:00 pm. My next flight was scheduled to departure at 8:35 pm.in very short time period i was not able to get boarding pass because of baggage belt. 2. I have talked to your representative ms dimple but she is not able to help me at this situation. According to her i have to book the air ticket again but there was no flight available. I asked to book at least a near hotel for night staff because i am traveling with my wife but she deny. 3. Lastly i booked a air ticket from chennai to kochi dated on 11 dec, departure at 9:00am. I have paid around 25, 000 rupees, which is extra amount i have paid. 4. Whole night i was stay in airport with no facility of proper meal. Initial stage or starting day i got a worst experience from yatra and spice jet. Was this information helpful? | |||
Jan 16, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Dec 16, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Siddharth, Greetings from Yatra.com! We understand your concern; however, flight was delayed from Airline's end, this situation can not be predicted. Yatra as an organisation was not at fault, we would request yo to kindly get in touch with the concerned Airline and escalate this issue. Best Regards, Yatra Care | |||
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