[Resolved] Yatra Online / Yatratrip.in — Not refunding token money YH3072058 | |||||
I had plan to trip of Kerala for my honeymoon so I asked Yatra to send me quotation. I like quotation so but Yatra executive called me multiple times and insisted to book package but I asked him to pay booking amount in weekend which was 25% of total amount. He provided me option to pay some token money I.e 5000 Rs and pay remaining in weekend. I did the same. Now, problem is that I came to know that my company is providing me with holiday. When I told this to Yatra executive which was in contact and who was talking very politely with me before now he show some rudeness to me and asked me to pay remaining amount of 25% without Lister my problem. When I mailed Yatra regarding this they simply said they will not refund it. Yatra guys request you to refund my money and make sure that We both do our business without wasting time in writing here. Regards, Kamal Was this information helpful? | |||||
May 11, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Dec 19, 2016 Yatra Online / YatraTrip.in Customer Care's response Dear Kamal, Regre the inconvenience caused. Please be informed that token amount paid for the booking is always non refundable. We regret. However, we are unable to initiate the refund. Thanks, Yatra Care
| |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2577
Pending
347
Resolved
1923
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Post your Comment