[Resolved]  Yatra Online / Yatratrip.in — Payment made but ticket not confirmed by yathra

I tried to book Flight ticket (Bangalore-Ranchi) from Yatra.com on 9th July 2020 through UPI (phonpe), The amount was debited from my DBS bank and was showing successful in phonpe, but the yatra website was not detecting the payment and after waiting for sometime the yatra page also got expired.I am not getting any response from yatra .

My upi Id is : [protected]@ybl
and my payment made to yatra.[protected]@icici

I have attached screenshot of my transaction
+1 photos
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Aug 12, 2021
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Jul 16, 2020
Yatra Online / YatraTrip.in Customer Care's response
Dear Gokul,

Greetings from Yatra.com!

We regret the inconvenience and delay in response. Request you to kindly share with us your emai Id used at the time of booking for us to assist you further.

Regards
Yatra Care
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