[Resolved]  Yatra Online / Yatratrip.in — Poor quality of services

Address:	Gurgaon, Haryana
Website:	yatra.com

Sir,
Yatra ref: yh[protected] th june-15 june)
The problems faced by us are as below point wise,
Day 1: after briefing in the hotel, nobody was available in the hotel to say what is the programme for the day, anyhow we managed the first day sightseeing without any oxygen cylinder. After returning to hotel, nobody came to tell for next day programme.
Day 2:we were fully dependent on driver, no guild, no oxygen cylinder was provided in the vehicle, u can imagine the agony of elderly couple. Ur local manager replied we are having 36 people so it is not possible
Day3: in the similar fashion, we again started without any oxygen, tour manager informed to driver that same will be provided at check post. We waited for two hrs, but nobody came, as the weather was started to be harsh, we took risk and complete the journey with fear instead of joy. Whole journey completed without any support of yatra officials or any support.
Day4:ultimately third day evening, mr shivam appeared and ask very casually sir, koi dikkat to nahin hain? You can imagine the level of our frustration and after a llot of argument he provided a cylinder, we were feeling cheated by yatra, it was appearing that we are on somebody s mercy.
Lunch was arranged in hotel, but it was of very 2 poor quality, we came to know that food was prepared by workers who was deployed there for other works.
In the end i will say that our experience was horrible, u will be surprised to know that your management in leh is so poor that drivers, hotel managers were smiling just saying accha to aap yatra se hain, ye sab se bekar company hai.

Yatra has provided a photographer who took some snaps, kindly arrange to send to us.

My mail id : [protected]@gmail.com,
[protected]@powergridindia.com
Mobile no: [protected]

Thanks for providing... Tour

P k goel