[Resolved] Yatra Online / Yatratrip.in — refund due to flight cancelled goair dt 5th jan 2020

anilgpatil2

from Nagpur, Maharashtra

Address:

Khamla, Nagpur, Maharashtra, 440025

Pnr g2mlfy, reservation cancelled by go air as per his message on 30th dec. My nane anilpatil &family ticket booked well in advance from nagpur to portblair via banglore dt of journey 5th jan2020, due to this our family tour affected &present booking charges r very high. Pl refund me considering present charges. Such type of service not expected.
Regards
Anilpatil
[protected]

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Jan 31, 2020

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Greetings from Yatra.com!

This is concerning your complaint regarding the flight cancellation under reference number[protected].

We would like to inform you that we have checked the flight status with Airlines and as per them the flight is canceled.

Hence full refund of INR 23639.00 has been processed from our end. The refund will be credit back into your same account through which you have made the payment.

Please be informed that flight operations are beyond our control and totally under airline surveillance. Therefore there is no compensation would be possible in this from our end.

Regarding the compensation request you to speak with airlines directly so that they can check and assist you.

REFUND TAT
Please note, Yatra takes only 24hrs to process the refund.

Further, if the payment was made through a Private sector bank then it will take 2-3 working days & if the payment was made through Public sector bank then it will take up to 7 working days to reflect the credit into your account.

Regards,
Yatra Care