[Resolved] Yatra Online / Yatratrip.in — Refund not received[protected]

Siva ilankumaran

from Vadodara, Gujarat

Address:	631502
Website:	www.Yatra.com

My refund for flight cancellation is due for more than 3 months. My flight on 30-Dec from Hyderabad to Chennai got cancelled by Trujet. And trujet claiming that they credited the refund to yatra on 2-Feb itself but even till today(1-Apr) i haven't got my refund back. I have been corresponding for this matter with Yatra customer care team through mail but no improvement.

YATRA REF NUMBER :[protected]
PNR NO : 00VD83
FLIGHT NO : 2T - 207
CANCELLED DATE : 30-Dec-16

Enclosed : Refund completion mail from Trujet customer care.

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May 14, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Siva,

Greetings from Yatra.com

We regret for the inconvenience caused. As we checked our team is working on this query with priority and shall try to resolve it at the earliest. Request your patience in the interim.

For any other assistance required please contact at[protected]. For holidays please call on[protected] /[protected]. Alternatively, write on [protected]@yatra.com

Regards,
Yatra Care

Verified Support

Apr 13, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Siva,

Greetings from Yatra.com

We thank you for your patience. We would like to inform you that refund of INR 9728.00 has been processed on 10 APR 2017 against your flight from Hyderabad to Chennai got cancelled by the airline.

Your bank may take 2-5 working days to credit it into your account. We request your patience in the interim. We hope that above information will suffice the purpose. Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com

Regards,
Yatra Care