[Resolved] Yatra Online / Yatratrip.in — refund not yet received - worst experience | |||||
Hi team, I booked a package "glimpses of europe" for 14th december date (Booking ref no. Yh4410437) which was cancelled by yatra. When i had to make the payment of rs. 69, 207 i used to get a call daily from the representative to make the payment and now when there is a cancellation of this tour from you guys, i have been literally begging for the refund of my amount for 10 days now. This is a pathetic service one would never expect from a reputed company like yatra. I seriously would send an email to the whole management and to whomsoever i can loop in to bring this to the notice of everyone that what kind of service i am getting here if this will not be taken into consideration on an extreme urgent basis. My yatra representative is below :- Arpit gosain - international holidays Yatra.com |unitech cyber park, tower d, 6th floor, sector-39, gurugram, india -122001 Contact |[protected]| extn : 2140 Please take an action on urgent basis. Was this information helpful? | |||||
Nov 29, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Oct 23, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greetings from Yatra.com. We have received your query & would respond to you at the earliest. Request your patience in the interim. Best Regards, Yatra Care Verified Support Oct 25, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Gaurav, Thank you for your patience! Would like to inform you that as we have checked, our team was in contact with you regarding your query. Hope it has been successfully resolved now. For any further assistance feel free to connect with us. Thanks Yatra Care | |||||
 2 Comments | |||||
Comments
Dear Sir,
I booked the airline ticket from Spice Jet which already I cancelled because of flight pre poned as per them they returned the money to yatra.com, please look into this matter.
CANCELLED PNR:C9199J
SPICE JET
I booked the airline ticket from Spice Jet which already I cancelled because of flight pre poned as per them they returned the money to yatra.com, please look into this matter.
CANCELLED PNR:C9199J
SPICE JET
Yatra Online / YatraTrip.in Customer Care's response, Nov 1, 2018
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Nov 2, 2018
Verified Support
Dear Noorul,
Greeting from Yatra.com!
We would like to inform you that refund of INR 11002.00 has been processed from our end in the same mode of payment on 2nd Nov 2018. Please note if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Please note insurance is non refundable.
Thanks,
Yatra Care
Greeting from Yatra.com!
We would like to inform you that refund of INR 11002.00 has been processed from our end in the same mode of payment on 2nd Nov 2018. Please note if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Please note insurance is non refundable.
Thanks,
Yatra Care
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Greetings from Yatra.com!
We sincerely regret the inconvenience you have faced. Kindly share your registered email ID at playstore@yatra.com. We will be please to assist.
Regards,
Yatra Care