[Resolved] Yatra Online / Yatratrip.in — Refund on account of cancellation due to bad weather in andaman | |
It is regarding my Andaman's booking (Booking reference number: YH2989786). It was a land only package for 5n/6 days starting 8th of December 2016 but due to bad weather it was cancelled by Yatra team itself. From that day to today, Yatra never informed me about anything. Every time I have taken the follow-up regarding the same. Yatra never updated / called me for then refund, every time I took the initiative and called customer care. I have paid ₹ 45 thousand but out of this I received refund of around 37 thousand after so many follow ups. it was a natural disaster so i am entitled for full refund but here i would like to mention that yatra people once booking have been made they don''t even bother to call you for any upadate. the customer keeps on calling and they keep on lingering the matter. is this the way customers are dealt??????? i would not recommend anyone to go with yatra. before booking they will call you daily but after booking you are trapped and then no response?????? vishal piplani Was this information helpful? | |
Apr 17, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Mar 17, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Vishal, Greetings from Yatra.com! Please accept our sincerest apologies for the inconvenience caused to you. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur. We would like to inform that booking was cancelled due to natural calamity and we don't have control on the same. We have already refunded the amount of INR 37, 880.00 on 07 Feb and it should have credited in your account. As a gesture of care, we have credited the eCash of INR 5000 with a validity of one year for your future bookings. We regret. However, we would not be able to process the further refund. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com Best Regards, Yatra Care | |
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