[Resolved] Yatra Online / Yatratrip.in — sbi cash back not received as promised by yatra executive on booking ids yh3777877 & yh3749170 //

86AnkitGoel

from Delhi, Delhi

Address:

New Delhi, Delhi, 110063

This is with reference to booking id no yh3749170 and yh3777877. I have made two booking for srilanka which is already completed on 21st december 2017. At the time of booking it was confirmed by rashidji and diwakarji that if the payment is made through sbi card then we will receive cash back of rs 3000 on each booking but i haven’t received it yet.
Yatra is very reputed company but it is very disappointing that despite of calling many times no response has received yet.
I have already confirmed from sbi bank but they told me it is not processed by yatra.
Very bad and worst experience through yatra customer services.

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Feb 14, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Goel,

Greetings from Yatra.com!

We regret the inconvenience caused kindly allow us some time while we get this checked and we will update you at the earliest.

Best Regards,
Yatra Care

Verified Support

Jan 10, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Ankit,

Thank yo for your patience!

Would like to inform you that as we have checked our team was in contact with you regarding your query related to cashback and they have informed you the whole details of this. Hope your query has been resolved now. Hence, we are changing the status of this query to resolved. For any further assistance feel free to connect with us.

Thanks
Yatra Care