[Resolved] Yatra Online / Yatratrip.in — ullal bus service abuse | |||
This is to inform you all that i board a ac sleeper bus from goa to bangalore on 27th aug 2017 (Booking reference number[protected]. Some agent present in the bus to fill the vacant seat behaved unruly and abusive and starred my wife in a inappropriate matter when we were late by just 10 min. The same agent took 2000rs from my another friend to catch the bus who missed bus just when he was 15min late. Please take action against the agent and conductor or else i will take action from my side. Thanks and regards, Dayal singh [protected] Was this information helpful? | |||
Oct 17, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Sep 10, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Dayal, Greetings from Yatra.com! We sincerely regret the inconvenience faced by you. Please be assured this is most definitely not the quality of service we aim to provide our customers. As a valued customer, your input & feedback is most appreciated and it would definitely help us to ensure a better customer experience. We have shared your feedback with our concerned team to avoid future instances and would like to render our due apologies once again for the inconvenience faced by you. Best Regards Yatra Care Verified Support Sep 15, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Dayal, Greetings from Yatra.com! We would like to inform you as we have cross verified with the co-passenger ( Sumit Samanta ) from same boarding point. As per him, there is nothing issue was there from the operator and agents End. Operator informed that passenger was not on a boarding point on a right time and Operator had waited almost 1 hour for the 2 Members in that PNR. And at final on a long wait you completed your journey with the same service and seat which you booked. Mostly important the service was totally filled through on online, where there is a no chance to pick the road side Passenger. Hope your query has been resolved now. Hence, we are changing this post to resolved. For further assistance feel free to write us. Best Regards Yatra Care | |||
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Greetings from Yatra.com!
Would like to inform you that it's passed dated booking and you have already contacted with our team on 09th Sep'17 regarding your hotel booking cancellation and our team has informed you that booking is non-refundable. will not be come any refund, in case of cancellation. So, take our apologies now. For further assistance feel free to contact us or call us on our call center no. 9555 800 800.
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