[Resolved]  Yatra Online / Yatratrip.in — yatra bookings unconfirmed

I booked flight on 13 jan 2018 from hyderabad to delhi & vice versa using yatra, but upon payment of fare i got a message that my booking status is unconfirmed. When i immediately enquired with yatra's customer care representative, she started lying to me that it takes time for the system to capture details, whereas clearly i got the message that my flight status is unconfirmed. When i requested multiple times to refund my money, so that i can make any alternative arrangements without further delay, she refused to do so and told me to wait for a callback which would further waste another 24 hours, after which the airlines charges would further increase.

Who is going to pay up for the fare difference after 24 hours. Yatra is taking advantage of these loopholes to gain extra money. Even when i check right now on vistara's airline website, the flight's fare is still the same.

I now need my flight status confirmed within next 24 hours in the same price i paid as i am not going to suffer for their mistakes.

Booking reference no:[protected]