[Resolved] Yatra Online / Yatratrip.in — yatra.com took extra money before departure for jewels of europe trip

deepak7731

from Guwahati, Assam

Address:	Gurgaon, Haryana, 122001
Website:	www.yatra.com

I am Mr. Deepak Kukreja and I booked Jewels Of Europe for two persons through Yatra.com, my booking reference number was 'YA:10199294' Holiday Package to Europe YH4022504. As I knew Ms. Manisha Sohal in Andheri Lokhandwala Branch and she is a good person so in good faith I contacted Ms. Manisha Sohal, I called her and got to know that she left the company as she got married but she gave me the contact number of Mr. Sandesh Mane of Malad branch of Yatra.com, Mr. Sandesh Mane of Yatra Malad Mumbai Branch promised me verbally and finalised in writing for Jewels Of Europe package for ₹2, 09, 000/- including GST which I received one confirmation email from him but I didn’t realise that he wrote some calculations of Euro component of 5000 approximately @₹76/- per Euro and here is the hidden game of cheating and looting people starts, later Mr. Sandesh Mane raised his hands and handed over the matter to Mr. Suraj Thapiyal International holiday Gurugram and Mr. Suraj also told me to pay extra ₹17000/- per person and looted me and same thing happened with many other co passengers of our group who shared this with me during holidays trip in Europe and some co passengers got looted like me and many strictly told Yatra that they won’t pay anything extra last minute and didn’t pay, so this is how the system works in Yatra.com and this is there regular practice of cheating and looting passengers, I also had to pay ₹17000/- Extra for UK Fast Track Visa Charges as Yatra.com never took an appointment on time for UK Visa and I kept calling them for taking appointment for UK Visa but they never use to reply, entire staff of Yatra.com is trained that way that once they get advance from passengers they never call and they purposely delay for the visa appointments and even they don’t bother to ask you Payments and in the end they will demand ₹18000/- Extra and say when you booked Euro was cheaper and less and now Euro is higher, I was been told that they will give Kettle and back pack bag and tea packets and travel bag but we didn’t get anything, I am 100% dissatisfied with Yatra.com

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Jun 26, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

May 22, 2018

Yatra Online / YatraTrip.in Customer Care's response Hi Deepak,

We regret for the inconvenience caused to you!

We have received your query and would respond you at the earliest. Request your patience in the interim.

Thanks
Yatra Care

Verified Support

May 22, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Deepak,

Thank you for your patience!

We would like to inform you that as we have checked our team has clearly informed you on first e-mail that the package cost shared with you was based on our package launch rate which was calculated with 1 EUR = INR 76. Rate of exchange will be calculated on the day on which you will make the final payment. Team has given the balance payment details with current rate of exchange (ROE). Payment was collected as per the condition. And, we have checked team was in continuously touched with you for visa appointment as well. Hence, further action would not be possible on this from our end.

Regards
Yatra Care