Hi Team,
I booked a ticket via Yatra.com and canceled it due to personal reasons. I got an email from Yatra that a refund has been received. please follow the steps to get the refund processed.
Dear Customer,
This is regarding your refund query for Booking Reference number[protected].
We have received the refund for your PNR - ARCVNN. Kindly follow the below steps to claim your refund.
Step 1: Click here to login into Yatra My bookings section.
Step 2: Click on the Check Refund Status Button for PNR - ARCVNN.
Step 3: Click on the given link to claim and process your refund (highlighted in yellow color).
I followed the process and I submitted the refund amount to be credited to my account in 2-3 days for the amount of INR 26424. However, once I submitted the request the Yatra website does not show any details of my refund rather they have this message displayed on my account.Dear Mohd Abdul Kaleem,
Thank you for booking with Yatra.com
We cannot find any refund initiation request for the reference number[protected].
If you have canceled the ticket directly via the airline or the airline has canceled the flight, please go to 'My bookings', select your booking, and click on 'Claim Refund' to initiate a refund request.
Once the refund is initiated, you will get an SMS and email about the refund details.
Yatra is not reachable. when you call the number it lands on an IVR and guides you to check the website for any information. the website is a big fraud to not refund money. this is happening to me a second time. first time also they never refund money. I did not follow up as the amount was not big. but want to bring this to the attention how Yatra.com fooling people and taking their money and not refunding it. I have attached the screenshot of the airline refund completed. and also the email I received from Yatra.com
Was this information helpful?
