[Resolved] Yatra — refund justice | |
I booked four tickets from new delhi - rome and venice - new delhi. For some serious reason (Death of our close relative) had to cancel our tickets. During the time of booking tickets were showing refundable status but as soon as i booked it status was no refundable. Inspite of several complains and conversation over phone yatra is not looking in the matter. It’s a big fraud from the side of yatra. One of the senior promised to pay back all the refunds within 10/15 working days. But no results till the date. Need justice. Thanks Rachana bothra Ref no. [protected] Was this information helpful? | |
Dec 26, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Nov 20, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Ms. Bothra, Greetings from Yatra.com. We have received your query & would respond to you at the earliest. Request your patience in the interim. Best Regards, Yatra Care Verified Support Nov 22, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Ms. Bothra, Greetings from Yatra.com. As per the booking records we found at the time of booking, we shows you that it's a non refundable flight. We request you if you have any details with you which highlight the issue, Please share we will take it up with the tech team accordingly. Our team shared the cancellation charges at your registered email, we request you please refer. Regards Yatra care | |
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As soon as I booked the tickets the shows it’s nonrefundable I called up Yatra . Sir you can check your records regarding that . I even called up Emirates but they refuesed as I booked through yatra. And yes one of your senior representatives confirmed to that Yatra will pay back atleast Yatra charges and will revert soon but no answer from Yatra.
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