[Resolved] Yatra — Website | |||||
Sir, I am utterly devastated by the harrowing experience i had to go through two hours back because of the total uncompetitive and unprofessional way my booking was handled through yatra. I had booked the flight ticket for bombay to nagpur flight for today 5.45am, and since it is an 'domestic' flight and me travelling for first time by a flight that too using the pathetic website, i went to the "domestic" airport because of of obvious reasons of it being a 'domestic' flight, but later while boarding the airport, the authorities told me to go to international airport and i lost precious time and extra vehicle charges in all process this hence i could not take the urgent flight which i booked, all because there is no mention of 'international' term anywhere on my ticket. I called at[protected] immediately after website said it could not be cancelled online. But even then on call i was told that it could not be cancelled by a guy. I am hereby writing this to pay me refund because of the vital fault on yatra's end of not mentioning such a important term 'international' on ticket which caused me such a huge amount of inconvenience. I am also forwarding this letter to consumer complaint forum and my lawyer as well. And me being a high ranking government officer, will sue you by any means if the refund is not provided by the disgraceful website, yatra. Regards, Suresh gedam. Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
Yatra.com — Ticket booked ref no.0907156830796
Booking done account also debited but confirmaiton ticket not recd. as per the message your representative supposed to call within 3 hours nor any call or not attending called maid by me.Yatra Online / YatraTrip.in Customer Care's response, May 19, 2016
Verified Support
Dear Manish,
Greetings from Yatra.com!
Regret the inconvenience caused. Would like to inform that booking couldn't confirmed due to technical reasons from airline's end and refund should have credited in your account. Request you to please check your bank account and contact us in case of any further assistance required.
Should you require any further assistance, please call us on 955 5800 800 alternatively write on support@yatra.com.
Best Regards,
Yatra Care
Greetings from Yatra.com!
Regret the inconvenience caused. Would like to inform that booking couldn't confirmed due to technical reasons from airline's end and refund should have credited in your account. Request you to please check your bank account and contact us in case of any further assistance required.
Should you require any further assistance, please call us on 955 5800 800 alternatively write on support@yatra.com.
Best Regards,
Yatra Care
Mr. Anand,
As an independent observer and as someone who has taken many flights, both domestic and international, it is obvious to me that the problem is simply ignorance on your part.
The e-ticket uploaded by you clearly mentions "Chhatrapati Shivaji Airport, Terminal-2". This information should be sufficient for any traveller to reach the correct destination.
Take a look at this link for more information about the airport and its terminals:
http://www.mumbaiairport.com/terminals.php
Your assumption that since this was a domestic flight, you can go to the "domestic" airport (or terminal T-1) was erroneous and stems from your lack of experience of air travel (as admitted by you above). As you will note on the page linked above, there is no hard and fast rule about this and one should rely on his terminal number of departure/arrival, rather than whether the flight is domestic or international.
I do not see it as fair that you are blaming any travel website for their failure to mention the word "international" on the e-ticket. What's next, will you blame them for not mentioning it by its older name - "Sahar airport" ?
As you travel more, you will realize that the Airport Terminal number is important, it's aliases aren't.
As an independent observer and as someone who has taken many flights, both domestic and international, it is obvious to me that the problem is simply ignorance on your part.
The e-ticket uploaded by you clearly mentions "Chhatrapati Shivaji Airport, Terminal-2". This information should be sufficient for any traveller to reach the correct destination.
Take a look at this link for more information about the airport and its terminals:
http://www.mumbaiairport.com/terminals.php
Your assumption that since this was a domestic flight, you can go to the "domestic" airport (or terminal T-1) was erroneous and stems from your lack of experience of air travel (as admitted by you above). As you will note on the page linked above, there is no hard and fast rule about this and one should rely on his terminal number of departure/arrival, rather than whether the flight is domestic or international.
I do not see it as fair that you are blaming any travel website for their failure to mention the word "international" on the e-ticket. What's next, will you blame them for not mentioning it by its older name - "Sahar airport" ?
As you travel more, you will realize that the Airport Terminal number is important, it's aliases aren't.
Dear Suresh,
Greetings from Yatra.com!
We have checked the details at our end and findings are, Terminal - 2 were shown on second screen also and on the final screen too, before you confirm the reservation. We have also shown the airport and terminal information on your ticket. Screenshot shared by you itself shows the
"Chhatrapati Shivaji Airport, Terminal-T2". We regret. However, we would not be able to process the refund.
Should you need any further assistance please feel free to contact us at[protected] or email us at [protected]@yatra.com and we would be happy to assist you.
Kind Regards,
Yatra Care
Greetings from Yatra.com!
We have checked the details at our end and findings are, Terminal - 2 were shown on second screen also and on the final screen too, before you confirm the reservation. We have also shown the airport and terminal information on your ticket. Screenshot shared by you itself shows the
"Chhatrapati Shivaji Airport, Terminal-T2". We regret. However, we would not be able to process the refund.
Should you need any further assistance please feel free to contact us at[protected] or email us at [protected]@yatra.com and we would be happy to assist you.
Kind Regards,
Yatra Care
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+91 95 5580 0800 [Customer Support]
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Greetings from Yatra.com!
Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in this interim.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care