[Resolved] Yatra.com — Ecash | |||||
Yatra does a push notification telling they provide lots of ecash and advertise. But they do not say it upfront telling ecash can only partly can be redeemed each time. Why don't they send the terms and conditions too in push notification and mention specifically that a person cannot redeem 100% ecash upright along with the push notification. Why hide it under terms and conditions which people seldom read. This is a clear case of duping customers with freebies which customers cannot use. Pathetic marketing just for money. Thoooo. Was this information helpful? | |||||
May 15, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Apr 14, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Vivek, Greetings from Yatra.com! Regret the inconvenience caused. Regret the inconvenience caused. We would like to inform that eCash t&c's are updated on the website and T&C'S are fixed and we would not be able to do any modifications on the same. For complete information, request you to please visit on the following link: http://www.yatra.com/online/ecash-faq. Should you have any further queries, please contact us at[protected] or write to us at [protected]@yatra.com and we would be happy to assist. Best Regards, Yatra Care | |||||
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But why cant you mention it along with your push notification telling "Ecash cannot be redeemed at one shot. Please read our Terms and Conditions" this is what is my complaint. Just luring customers by promising ecash( sounds like cash or cashback) and then mentioning we have our terms and conditions is not correct. Mention it in your push notifications explicitly about the negtives of ecash. If you cannot do this, you are cheating customers
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