[Resolved] Yatra.com — Homestay booking | |||||
I booked a homestay with yatra. The address mentioned on your website for this property was wrong. Till date, i am not able to reach your customer service. Also, host contact number was not provided by yatra to track the status. Wrong address, no contact number of host, no customer support for the alternate arrangement so i can't ask more from yatra. No refund too. Was this information helpful? | |||||
Jul 6, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jun 05, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Shetty, Please accept our sincerest apologies for the inconvenience caused to you. This is definitely not the level of service we endeavor to provide to our customer.Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur. As per our records our team was in contact with you and we would like to inform that your refund has been initiated on 5Jun. Please note Yatra.Com takes 24 hrs to initiate the refund. If payment has been made from a private bank, it will reflect in the same account within 2-3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks Regards, Yatra Care. | |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2577
Pending
347
Resolved
1923
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Post your Comment