[Resolved] Yatra.com — hotel booking in fraud manner

s.kocher

from Julana Shadipur, Haryana

Address:

Jammu, Jammu and Kashmir, 180012

I am a regular customer of yatra.com, i booked a three star hotel in the name of shelter palace at navi mumbai with reference no[protected] for three nights 26 nov to 29 nov. But the hotel didn't deserve single star.in the name of free breakfast there is no breakfast and other facilities like three star hotel.
The yatra has cheated us, next day i booked nearby hotel and checked out from shelter palace. I am approaching yatra for my two days refund but they refuse to pay the same. I request you please do something in my favour. I enclosed of both bookings.
Regards
Sandeep kochar
[protected]@gmail.com
[protected]

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Dec 20, 2017

Complaint marked as Resolved

Once again I thank you very much for my refund process. Regards

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Kocher,

Greetings from Yatra.com!

We regret the inconvenience caused to you kindly allow us some time while we get this checked.

Best Regards,
Yatra Care

Verified Support

Nov 30, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Mr Kochar,

Thank you for your patience!

Would like to inform you that your refund of INR 8064.00 has been processed from our end on 29th Nov'17. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. For any further assistance feel free to connect with us.

Thanks
Yatra Care

Dec 01, 2017

Updated by s.kocher Dear Concern,
I would like to thank you, with your efforts Yatra agree to pay the refund of Rs 8064. Once again thank you very much.
Regards
Sandeep Kocher
Jammu [protected]