[Resolved] Yatra.com — refund of jet airways cancelling their international flights | |||||
H team, I have not received any support regarding the jet airways cancelled ticket bearing reference no.[protected] booked on february from hyderabad to london round trip for 2 (Myself aged 78years and my wife aged 69years). Jet airways has given necessary comments to yatra regarding full refund but yatra.com company is not even responding to my follow up email for refund even after 4months and my booking is not shown ng on their website either. No one picks up call and not a single customer care number is working. I am contemplating legal actions against this gross misconduct against 2 very senior citizens and i have to approach the consumer forum. Please help me receive my hard earned money. Regards, Prabhakar rao t Was this information helpful? | |||||
Oct 14, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Sep 13, 2019 Updated by talatamfamily My follow up email which got no response from jetairways nor yatra Verified Support Sep 13, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Prabhakar, Greeting from Yatra.com! As checked and want to inform you that we have filed your Refund Application number :- [protected] and [protected] under Jet Airways billing and settlement plan prescribed by the Airline. We will notify you as soon as we hear from the airline on your refund status. Should you feel the need, you may contact Jet Airways customer service number on[protected] and[protected]. Regards Yatra Care | |||||
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+91 95 5580 0800 [Customer Support]
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
but I want to cancel the same,
when traying to cancel the ticket, the system is showing wrong OTP no, but have captured the correct OTP No as per message received to my Registered Mobile No
Please help us to cancel and refund the ticket amount
Greetings, from Yatra.com!
This is with reference to your concern regarding the cancellation of the train booking.
We have tried to fetch the details with PNR NO, however, no record found. Kindly share the Yatra booking reference number along with registered email ID. So that we can check the details and assist you accordingly.
Regards,
Yatra Care!