[Resolved] Yatra.com — unethical behaviour | |||||
I had booked 3 double bed room at treebo el cielo hotel through yatra.com on 10th nov for a booking on 12th jan. On 23rd nov i got a call stating that my accommodation request is cancelled and they want to move my booking to another hotel which is close by. For which i had agreed. New hotel name (Treebo mafroosha). On 25th dec i get another mail saying that my booking is again cancelled and moved to another hotel (Treebo maakam comforts) which is very far from where i had initially booked. This time around there was no communication, just a one liner regarding the cancellation and the change was made without my consent which is totally unacceptable. Below is the booking confirmation made through yatra. Booking ref no:[protected] Was this information helpful? | |||||
Jan 30, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Dec 27, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Marcus, Greeting from Yatra.com! We regret the inconvenience you have gone through. We have received your query & would respond to you at the earliest. Request your patience in the interim. Best Regards, Yatra Care Verified Support Dec 28, 2018 Yatra Online / YatraTrip.in Customer Care's response Hi, Regret the inconvenience you have gone through! We would like to inform you that we have received your concern on Twitter and our team is working on it. We will update you at the earliest with resolution. Regards, Yatra Care
Verified Support Dec 29, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Marcus, Greeting from Yatra.com! We regret the delay in response. As per our records our team was in contact with you and alternate hotel was offered. Hope your query has been resolved. We shall certainly try our level best to provide you satisfactory services in future. Should you require any further assistance, please feel free to write us. Regards Yatra Care Dec 31, 2018 Updated by marcusdom1 HI Team, After a constant effort of reaching out to the Treebo hotel representatives, they have sent me a voucher for Dvaraka inn hotel but the voucher does not have any details of my name or whether it is booked for me or any one else. On what basis is this a confirmation that the property is booked for me on the said dates. The booking in Yatra.com website also is still with El cielo and this has not changed. Can you please have my name in the booking voucher. Based on the series of events that has taken me so long to even get a verbal confirmation on my booking I am highly skeptical if my booking with be honoured and I dont want my guests who are coming for my marriage to be left on the road in the last minute. Attached is the voucher I have received from Treebo.  | |||||
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
The hotel confirmation I got from the representative was dwaraka.
This is really slow and pathetic service.