YatraGenie Customer Care
YatraGenie / Paxterra Software Solutions Pvt. Ltd.
Customer satisfaction rating: 2%
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131
COMPLAINTS

YatraGenie Customer Care

YatraGenie / Paxterra Software Solutions Pvt. Ltd.

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Address
Komitla Travels, No.21 Ground Floor, Azeema Buliding, T S P Road & New A V Road, Kalasipalyam
Bangalore North
India - 560002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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259
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Additional info
Full List of Offices
https://www.yatragenie.com/

Nellore
Komitla Travels, Komitla Comple, Opp Current Office
Phone: +91 86 1235 0777, +91 77 9977 6905

Vijayawada
Komitla Travels, Opp Krishnaveni, High School, Ntr Circle
Phone: +91 86 6248 4566, +91 77 9977 6914

Guntur
Komitla Travels, Door No:14-4-281, GT Road, Opp to RTC Bus Stand
Phone: +91 86 3222 6164, +91 77 9977 6916

Tirupati
Komitla Travels, Opp M.S.Subba Lakshmi Statue, Poornakumba Circle, Near RTC Bus Stand
Phone: +91 87 7222 6666, +91 93 4680 7575

Hyderabad
Komitla Travels, Opp Panama Godown, Near Bus stop, Vanasthalipuram
Phone: +91 40 6590 9111, +91 73 8667 0566

Kavali
Komitla Travels, Opp L.I.C office, Trunk Road, Nellore District.
Phone: +91 86 2625 0199, +91 98 4825 5131

View More Information...

Customer satisfaction rating
2%
Complaints
131
Pending
0
Resolved
3
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

YatraGenie related photos (21)

YatraGenie Complaints & Reviews

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YatraGenie — luggage

 Rapeti Pranay on Jun 8, 2019
Dear concern,
I have bought my luggage in two cardboard boxes and I kept it in luggage space, since I don't have any idea that you people with charge for customer luggage also. And I'm not aware it at the same time you people dint mention in any where while proceeding the billing. And now the people who are there in the bus we're charging for my luggage itself. This is so bad and this results in your customer satisfaction.
I need an immediate response on this

Travel details :
Komitla travels
Date :[protected]
TIme : 04:30 PM
journey:...
Complaint comments  Read comments Complaint category Travel & Vacations

YatraGenie — bus drivers

 Rohith Aadhi on Jun 7, 2019
Hello Team, Recently I booked a ticket from Bangalore to Visakhapatnam. During the bus journey drivers were stoping the bus and waiting for midway passengers and they are collecting some amount for their own and delaying the journey time.At night time the bus corridor was filled completely. And also bus driver and bus coordinator were making a deal and damaging the Komitla travels Fame.

Bus Details:
The vehicle number for your BANGALORE to VISAKHAPATNAM bus on[protected] at 02:00 PM is PY 05 A 3044.Your driver name is 2244([protected]).

I guess he earned 2000...
Complaint comments  Read comments Complaint category Travel & Vacations

YatraGenie — refund of tickets dated 12th april,2019

 Sravanthi Koduri on May 3, 2019
Hi team,
I have booked tickets from bangalore to ongole for 12th of april and return on 14th of april. I have immediately cancelled the tickets on 9th april, 2019 and requested for refund of the amount.
So far, i have not received the refund.
Please help arrange for the refund.
Pnr ogxx9036 - bangalore to ongole - 12th april, 2019
Ticket id : ygt[protected]
Pnr qlnt3416 - ongole to bangalore-14th april, 2019
Ticket id : ygt[protected]

My contact details: [protected], [protected]...
Complaint comments  Read comments Complaint category Public Transportation

YatraGenie — allocated a different bus

 Surendra Gangapatnam on Apr 21, 2019
Hi, i booked komitla bus but rapid bus was allocated. These rapid busses are not in good condition and seats not good, push back is not in good condition.in the online portal it shows komitla travels but always allocating rapid travels. I request you to update the bus/travels names properly in online portal. So that we can choose what ever the tracked we want....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

YatraGenie — selling seats which are booked by us

 Bhavesh Bhave on Apr 20, 2019
We are travelling from hyderabad to vizag the bus we have choose has no comfort while travelling the vehicle number hyderabad to srikakulam bus on[protected] at 06:10 pm is py 05 a 4700. Driver name is hari ([protected]) the cleaner even is selling seats which are booked by us in the morning and not giving us the comfort which we wanted and the bus condition worse...
Complaint comments  Read comments Complaint category Travel & Vacations

YatraGenie — issue with dinner point (sir tirumala family restaurant)

 Manepalli satish on Apr 17, 2019
Dear yatra genie,
I'm regular customer of your travels your service & maintains of the bus is very gud but
Today i'm traveling in your bus from hyderabad to vizag for business purpose 15 mins back your driver stopped the bus at sri tirumala family restaurant (Suryapet) for dinner this restaurant price is too high that is not problem but they are not maintaining proper quality kindly change the restaurant because all passengers having problem with this restaurant

If you have doubt with my complaint just ask to your driver today how many passengers fight with restaurant...
Complaint comments  Read comments [1]Complaint category Business & Finances

YatraGenie — rude agent

 Aarjee Sea Foods on Apr 2, 2019
Very rude and vulgar agent in vizag - visakhapatnam booking unhappy with yatragenie komitila shouting on customers and behaving like rouge and using foul words on customers inappropriate way such travel should bw shut down and cancel license, we request to take immediate action on ramatalkies branch and punish such people.

Right from the first word from their mouth they shout foul words....
Complaint comments  Read comments [1]Complaint category Travel Agents

YatraGenie — driver misbehaving with passenger

 Kiran Kuumar Naidu on Feb 21, 2019
Hi am kiran kumar... My parents was travelling on komitla travels seats numbers l8 and l9 on ac buss sleeper from hyderabad to srikakulam on[protected]. Actually father was requested to stop for bathroom. Driver stopped the buss and with out intimating driver was started (My dad didn't came in to the buss) and then my said that my father didn't so stopped the 2kilometers away from where stopped... And finally reached the buss by walking then driver started discussions with my dad he (Driver) used vulgar language and he behave so impolitely so am requesting u to please take action immediately on...
Complaint comments  Read comments Complaint category Travel & Vacations

YatraGenie — no refund for a bus ticket cancelled by yatragenie

 shivakalyani adepu on Feb 12, 2019
I have booked a ticked on Jan1st, 2019. Just 3hours before my journey, this komitla travels people cancelled the bus abruptly. I have received message from Yatragenie that the refund will be processed soon. It's been more than a month now, and no refund received. As I have booked the ticket on Paytm app, I have contacted paytm customer service also regarding the issue. They said that Paytm has no information regarding the cancellation of bus. There is no cuance of refund from paytm. Where the hell is my money?
Komitla travels is a big cheater. Back stabbing the people's money with abrupt...
Complaint comments  Read comments Complaint category Travel & Vacations

YatraGenie — bus stopped at midnight 2 am and changed the bus

 Doki Naveen on Jan 12, 2019
We have booked komitla bus from chennai to visakhapatnam on 11th jan 2019. While travelling in one of the place bus was stopped and waited for another bus and exchanged the passengers at midnight 2 am.

Bus operator charged 3600/- as fare and bus was stopped and while asking for the reason he was speaking very rudely either getin to new bus or leave the bus.

We were forced to get in as we don't have any alternate option at that point of time.

I kindly request to consider this as complaint and take serious action against it....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

YatraGenie — I would like a refund

 Venkata sai pavan on Dec 24, 2018
I had booked ticket yesterday from kavali to bangalore on[protected] in komitla travels by paytm. I had received amessage from yatra genie confirming my ticket (Ticket id: ygt[protected], kavali to bangalore date:[protected] operatorkomitla (Service id:471) seats:u16. Board at shiva travels, time:22:40:00. Status:reserved) but i didn't received any bus operator number. Bus departure time is 10:40pm. I had been waiting there at boarding point from 10:30. The bus operator didn't stop the bus at the boarding point. I didn't get any call from bus operator and i didn't have any numbers to call operator...
Complaint comments  Read comments Complaint category Travel & Vacations

YatraGenie — no refund yet

 Dr. MM on Nov 15, 2018
Worst service
I have booked ticket from Bangalore to kanigiri for 1st sep 2018
Bus was cancelled from komitla travels
And till now I didn't get any refund
Customer care people does have minimum common sense like how to talk with customers, fraud yatragenie
So cheap behavior, one time they said refund will be made for paytm, and then one time for bank, bloody nonsense...
Complaint comments  Read comments [2]Complaint category Travel Agents

YatraGenie — doing fraud in our city town busses

 [email protected] on Oct 30, 2018
Regards to komitla bus services,
Dear sir, madam
Iam one of the customer in our city town(KOTHURU to KOVURU) busses. Iam observed in so many days in our town busses all the conducters doing ""high fraud"" to your company. Fraud(complaint):-:-:-
Mostly last one and half year completed in our city town busses iam gave change to conducter but he's (all) not give to me a ticket. (Not only to me)
Please enquire...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

YatraGenie — komitla bus travels is worst

 Lieo on Oct 11, 2018
Hi all,

We had booked komitla travels from goa to bangalore and on the day of travel they had cancelled our bookings just one hour before the departure time and they just sent an message rather than calling.

I kindly request you people not to book in this travel, since they are not responsible for any customer service and they are really unprofessional and this is the first time in my life a bus is getting cancelled at the end moment, we were five of us and it was very hard for us to find a different bus at that short notice and somehow we managed to come through that...
Complaint comments  Read comments [5]Complaint category Education

YatraGenie — drivers cash demanded and disturbed my journey

 gonduramu on Sep 7, 2018
Sklm to hyd, doj:03.09.18 tno: ygt[protected]

By mistake selected lady seat.

Iam request to drivers, pl change my seat, they are refused and demand money.

I request to another traveler they accepted go to my seat & and talk with komitla officials & they are also ok.

But drivers demanded 500/-, again and again, finally 200/- paid to them....
Complaint comments  Read comments [2]Complaint category Travel & Vacations

YatraGenie — seats not good

 RAJESH PONNATHI on Sep 5, 2018
Hi,

I had booked a ticket from nellore to bangalore. Komtla travels... Mentioned as semi sleeper.. Below are the details

Vehicle number: ap 03 ta 7477, driver contact: [protected]

Seats are not good... Not a semi sleeper... No alternative... Jusr like normal rtc bus.. My seat is not bending back... When checked with... Conductor.. He said springs are not good.. So not bending back.. Not only my seat..4 or 5 seats like this only. If seats are not bending back.. How can u mention as semi sleeper... Worst management

Why the hell these people are...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

YatraGenie — worst driver services

 Saritha Goud on Aug 24, 2018
On 23.8.2018 i traveled from hyderabad to chennai booked three birth l 13, l14 and l 16. The bus started on dot time from bharat nagar, erragadda 21:45 pm. Unfortunately reached chennai afternoon at 12:15 pm (Madhavaram) there i got down. The driver was very slow and he was picking up some other passengers in between and collecting the money for his own benefits, i question was raised he shouted at people traveling from hyderabad - go and complaint in our office we are least bothered. No one can stop us. Finally out of frustration by 10:30 when even did not reach kavali (At least 4.5 hrs distance...
Complaint comments  Read comments Complaint category Travel Agents

YatraGenie — account debited but not confirm my ticket

 Ravi Kumar Aithipalli on Aug 15, 2018
I was travel from tirupati to hyderabad on 29.07.18 with komitla travels which is booked by through yatragenie app via ctx[protected] transaction number with amount of 711/- which is debited from my account but ticked was not confirmed and again booked the ticket through same process which is confirmed.

Pls go through this and reverse my debited my amount asap, since 15days i tried 2times through app about my concern but no response from your end....
Complaint comments  Read comments [1]Complaint category Other

YatraGenie — insufficient journey break and walk path

 Sanjeev33500 on Aug 12, 2018
Banagalore to vishakaptnam bus has not stopped for morning urinals and toilets even after we requested the driver, walking pathways has been used for luggage bags, and luggage storage was used for commutcial purposes to transport some other material other than customers luggage, response of the driver and cleaner is very harsh. Service no. Py04a3709...
Complaint comments  Read comments Complaint category Travel & Vacations

YatraGenie — need refund for ticket no ygt391713077643

 Nithin Havaldar on Jul 24, 2018
We have got a call from bus operator and he informed that bus has been cancelled on[protected] and no alternate bus has been arranged. Therefore we booked other bus and continued the journey.

We have not got any notification from the bus operator about the alternate bus has been arranged. Therefore i need a refund. I have also got message from komitla about refund. But still it is not processed.

I request you to please initiate the refund process as early as possible

Please find the attached files for the reference....
Complaint comments  Read comments Complaint category Travel & Vacations

Recently Discussed

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