Claimed

YatraGenie Complaints & Reviews

1
Last updated Sep 18, 2022
Complaints 149
Resolved
12
Unresolved
137
Quick Links
Statistics
Share
Contacts

File a complaint to YatraGenie

Having problems with YatraGenie?

File a complaint and get it resolved by YatraGenie customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
YatraGenie
Customer Service Contacts

YatraGenie Website

YatraGenie Head Office Address

Komitla Travels, No.21 Ground Floor, Azeema Buliding, T S P Road & New A V Road, Kalasipalyam
Bangalore North
India
560002

YatraGenie Phone Numbers

Phone
1 860 425 1234
288
128

YatraGenie reviews & complaints(149)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Today on the date of[protected] while travelling in your bus from Visakhapatnam NAD junction -Bangalore boarding time-2:30pm at the departure time your bus driver has already knew that he broke the trolley and he is covering that it was not broken just there is a scratches anything I don't know your waste travels is responsible for this I need my refund asap such a worst experience anyone please don't travel in komitla travels they are worst...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Booking date - 22/03/2020

Traveling date : 23/03/2020
Ticket number - ygt[protected]
From : sri kalahasthi to visakhapatnam
Komitla (4445)
Boarding time - 8:30 pm

Passenger information

Seat number - u13
V chinna rao
Mobile - [protected]
Uday. [protected]@gmail.com
Amount -2130

We are booking ticket through yatragenie. Unfortunatly...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Hello sir, I one of the worker of this company we need our salary. We can't Barrow money in any more form others sir
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    I was a passanger in the bus ap39tc5371 and completed by journey from nellore to bangalore on[protected] to 10-02-20.
    Driver was responding rudely and warned the passangers by shouting at me and a woman. She supposed to get down at starting point and missed and even for her also he responded rudely.

    Finally i dropped me at some place where i can't get find any buses. Because of that i has to walk around 1km to near bustop...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    Hi,

    I have booked a ticket on 14/11/2109, from bangalore to visakhapatnam.
    So suddenly bus driver has been called and mentioned. My bus has been cancelled due to some reason. So i have requested for a refund amount and driver had mentioned we have emailed your bus ticket to yatragenie support office, they will cancel and refund the amount.
    Its been 16 days from the cancel date. Till now i havent received the...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    2 Comments
    Report
    Copy
    Dear team,

    This was my worst journey i faced yesterday, bus was too late to depart apart from that no tv no bed cover ugly maintainence inside the bus for this i was missed my interview you are charging bus fare about 1500 approx but ur not even providing minimum requirements like
    1. No charge point
    2. No tv
    3.ac buckle was breaked
    4. Bedsheet was too ugly
    5. No minimun water bottle atleast.br...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    1 Comment
    Report
    Copy
    I have taken komitla (Yatra genie) travel to visit my home town ongole from bangalore on 22nd nov 2019 (Py 05 a 5950). After get down from the bus i forgot my men's jocket and i immediately called to bus cleaner and i informed him that i forget and please keep that with you, i will come and collect then he said okay. But at the time of collecting he said i don't know. Really this was cheaper mentality what they have shown. Still i am having...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    1 Comment
    Report
    Copy
    I have traveled by komitla ac sleeper bus from chennai to hyderabad on 25/10/2019 vide ticket number : ygt[protected].

    This is an official trip and i need soft copy of ticket which i have not received so far in spite of several requests through your website.

    Can you please send the soft copy of my ticket immediately which will help me in claiming.

    My mail id : [protected]@yahoo.com...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    The day when i travelled in komitla travels bus which is under yatragenie from bangalore to vijayawada was a horrible ride.
    I booked ac sleeper in which ac is continuesly leaking
    The water droplets are falling on me by which i'm unable to sleep.
    What is the use of booking a sleeper coach with out sleeping.
    Asusal charges are so high to the sky.
    So much disappointed and worried about next passenger....
    +1 photos
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    1 Comment
    Report
    Copy
    Hi, i've booked ticket from hyderbad to visakhapatnam. Ticket details : ticket id:ygt[protected], hyderabad to visakhapatnam date:[protected] operator:komitla (Service id:8999) seats:l11, l12. Board at secunderabad pickup van, time:19:45:00. Status:reserved.

    I've paid for ac via paytm and got non ac bus. This is been done when i'm travelling with family. I want it to be sorted and repay my amount....
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    Hi,
    My concerns are not one. First i am not at all reciving any cashback coupons from yatragenie from past 3 months. But they will show 12% cashback that is really waste. One more customer service is worst than worrst. They wont at all respond.
    I booked ticket to bangalore to guntur on 30th sep. They suddenly cancelled the tickets today. I booked one week back. I stuggled to search the bus for reasonable cost and booked. Now...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    Hi,

    I had booked tickets for 25th august 2019 (Nellore to hyderabad) but my ticket was not booked bouncily money debited from my account (Rs.2536/-). I asked for refund. Still i did not get my refund amount.

    If trying trying a lot of times to customer care if connects they are not responding properly. They are not responding to the mails also. The worst experice that faced from yatragenie travels
    br...
    +1 photos
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    1 Comment
    Report
    Copy
    Worst bus, took a bus from chennai to hyd on 12 sept seats u 13-14, l 14,
    -l-13.. It was a night mare story. But was expected to come to egmore at 5.30pm but was told to come to koyembedu by 6.30pm, i reached by 6.15 finally rushing taking a ola cab.. After reaching there driver initially told 30min late, finally when bus reached it was 9pm late by 2.30hrs.. Bus was bit dirty no ac no cleanliness... I was like ok it happens only in...
    +1 photos
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    Komitla travels bus has been booked from ananda rao circle pick up at bangalore 9 pm 30th aug 2019 to ongole. There was a no bus to pick us up. The guy managing over there at that point demands us to book an ola from ananda to circle and board the bus at kr puram. He was very rude and inconsiderate. When we have asked them why is there is a pick up point given at ananda roa circle when actually there is no pick up. He responds by screaming...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
    Copy
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    YatraGenie — refunds will not be processed from operator

    I have booked two tickets from Chilakaluripet to Bangalore with PNR No: YGT[protected] and YGT[protected] travel date 13th July 2019 komita travels.
    I called the customer care number and agent name Saiprathap mobile number +[protected] lifted the call and told they will give 100% refund if I book again with them.
    So I have given his phonepe account details and transferred the same and booked the tickets luckyly. But I...
    +2 photos
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    Hi,

    I had booked ticket for 24th may 2019(vijayawada to bangalore) but the bus had cancelled. I did not take any other bus and asked for refund. Still i did not get any refund.

    I am not able to talk to customer care. They are not responding to the mails also.

    It been 2 months. I have not get refund yet.can you check and do the refund.

    Below is the ticket number
    YGT[protected]br...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    Bus cancelled abruptly due to A/C is not working received message 4 hours before travel time.

    Ticket Number: YGT[protected]
    Payment paid via Debit card for booking ticket via https://www.yatragenie.com/ via Online booking.

    Date of Journey: 9th July 2019 From Nellore to Bangalore

    Bus cancellation refund of 4920/- still did get even after 50 days also.
    Request to refund the amount...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    By booking is from bangalore (Silk board) to guntur bustand. Departure time at silk board is 8.00pm but the bus departed by 9.00pm, driver was casually wasting time by eating and other activities. During the journey also he is entering into all small small towns picking passengers and collecting money due to which the bus is running late by 4 hours. The bus is also full of shakes & sounds, i am becoming mad with these sounds. When i am trying...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    1 Comment
    Report
    Copy
    Dear concern,
    I have bought my luggage in two cardboard boxes and I kept it in luggage space, since I don't have any idea that you people with charge for customer luggage also. And I'm not aware it at the same time you people dint mention in any where while proceeding the billing. And now the people who are there in the bus we're charging for my luggage itself. This is so bad and this results in your customer satisfaction.
    I...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    1 Comment
    Report
    Copy
    Hello Team, Recently I booked a ticket from Bangalore to Visakhapatnam. During the bus journey drivers were stoping the bus and waiting for midway passengers and they are collecting some amount for their own and delaying the journey time.At night time the bus corridor was filled completely. And also bus driver and bus coordinator were making a deal and damaging the Komitla travels Fame.

    Bus Details:
    The vehicle number...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy