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YatraGenie Complaints & Reviews

www.yatragenie.com
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Updated: Feb 26, 2023
Complaints 151
Resolved
12
Unresolved
139
Bad 😕 It seems that YatraGenie has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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YatraGenie reviews & complaints page 4

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K
karthik524
from Bengaluru, Karnataka
May 26, 2017
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Bus cancelled, money not refunded

Address: Bangalore, Karnataka
Website: www.yatragenie.com

Hi,

I have of couple of issues with yatragenie travels. This travels are cheating people freequently.

Issue 1:

I booked the komitla a/c sleeper bus from bangalore to nellore. Bus service number 461. Pick up point is silk board at 9:45pm with date[protected]

Im waiting for bus in rain up to 1 hour, no response from bus operators. After 1 hr connected. They told due to technical reason bus...
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V
vamsypuppy
from Hyderabad, Telangana
May 18, 2017
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Money refund

Address: 524315
Website: yatragenie

I booked a bus ticket through your site on kaveri travels on 2nd may 2017. From kavali to hyderabad for travel on 3rd may. I booked ticket through internet banking. Money transferred from my a/c but ticket was not generated. I phoned to the customar care immediately.. They said your money will be transferred within 24 hrs. But it is not done yet today. I phoned no. Of times but in vain. Atleast they are not lifting the phone. Please do justice'...
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N
nagena
May 17, 2017
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KOMITLA bus service

Address: 560103
Website: www.yatragenie.com

In yatragenie portal it show bellandur stop but i called to driver he told there is no stop in bellandur and check with where you booked and he was behaving to customer not good. He talking very rood. And customer care number also not working properly and every time deduct my amount in phone bill. Thier sevrice also very bad. There are not maintaining proper timings. Drivers behave very bad to customers....
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H
harkrishnat
from Hyderabad, Telangana
May 7, 2017
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Unpredictable timings and rude behavior of the staff

Address: Srikakulam, Andhra Pradesh, 532001

I booked a ticket from Hyderabad to srikakulam, the schedule departure is mentioned as 6.05pm, I got a call from the staff at 5:55 saying the is going to start now. I requested them to wait for 10 minutes as I am I the auto. I reached the stop at 6.05 but it took 3 minutes to cross the road (Kukatpally Viveka nanda nagar). The bus left just before I crossed the road. I travelled in the same bus several times the did not show up on time never...
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S
S K Madhuri
from Tadepallegudem, Andhra Pradesh
May 6, 2017
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Payment not received

Address: 534102
Website: yatragenie.com

Dear Sir

My ticket booking id YGT[protected] has been cancelled on Thu May 04 14:36:45 IST 2017.

you tell the Amount to be refunded Rs 1529.

Coupon YG814093WOEQYO is generated of refunded amount Rs. 1529/-.

But I have not Received any Credit amount of my account Please solve this problem, i was tried to 2 days before of your customer support num ([protected]) i telling the couponbr...
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S
srinana
from Gudivada, Andhra Pradesh
May 1, 2017
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Journey /seating in sleeper bus - worst service to customers

Address: Bangalore, Karnataka, 560037
Website: Komitla.com

Today i. E., may 1st 2017 i'm traveling from vijayawada to bangalore, i booked a ticket in sleeper ac bus. No cleaning in the bus and the length of the birth/seat is too small. And it is suitable for short height people upto 5'7 height. If you more than this height you be dead in the journey. Today i booked this ticket for 3200/- rs in redbus. Now i am sleeping by sitting in the sleeper seat... Worst service no charging slot, no video, no...
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J
Jhansi Reddy
from Punalur, Kerala
Apr 14, 2017
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Komitla travels - unsafe to travel for ladies passengers

Dear komitla travels,

Myself jhansi reddy, i booked ticket for banglaore to tirupathi. While iam booking my ticket, desination showed me "tirupathi bus stand".
Ticket id:ygt[protected], bangalore to tirupati date:[protected] operator:komitla (Service id:201) seats:l16. Board at marathahalli, time:22:20:00. Status:reserved

But the bus driver forced me to getdown at tirupathi highway bypass at the time...
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R
Rajesh Morjan Antony
from Tanuku, Andhra Pradesh
Apr 13, 2017
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Drivers behaving very rood

Address: Bangalore, Karnataka

Drivers behaving very rood every time am facing this problem,
We don't have a any choice,
They speaking valgar language & no respect
Please notice the drivers behaviour
I'll sending bus details...👇

Bangalore to vishakapatnam
Bus on[protected] at 4:20 pm
Is 3708 driver number is ([protected])

Even water Bottles also not given

Please revert mail for...
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S
sou025
from Mysore, Karnataka
Apr 6, 2017
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No space to keep luggage

Address: Bangalore, Karnataka, 560043

To whome so ever it may concern.
Ticket ID:YGT[protected], BANGALORE to HYDERABAD Date:[protected] Operator:KOMITLA(Service ID:26) Seats:R5. Board at Ramamurthynagar,
Time:21:40:00. Status:RESERVED.

What is the use of we booking ticket and no space in the bonet .
It's been stuffed with 3tonns of luggage .
U should also look into the discomfort caused to all the passengers because of this.
We...
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B
bandla ven
from Bengaluru, Karnataka
Mar 31, 2017
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Customer care person is very rood, using parliamentary language in call

I have booked a ticket from Hyderabad to Nellore on 29-Mar-2017 through paytm portal. But the bus was cancelled and i got a message as Full refund amount is 1576 and i got a cash Rs.71 from paytm so the total refund amount is 1647. But have spend Rs.1780.

For clarification i have called YathaGenie Customer care on 31-Mar-2017 in between 6 to 6 pm, the operator was very rood and using parliamentary language.

Very...
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K
Krishnachandu
Mar 26, 2017
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Service provided by the travels

Address: Krishna, Andhra Pradesh, 521128

Hi
We are not satisfied with the service. My wife travelled on 25th she boarded at kr puram banglore at the end of the day at destination the driver didn't informed and droped her at tadeapalligudam and she was alone and don't know what to do. Need an explanation of the service provided.
[protected]@yahoo.in
Thanks
Regards.
Krishna borra....
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S
SR SAHOO
from Tanuku, Andhra Pradesh
Feb 27, 2017
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Damage caused due to their services

Address: Vizianagaram, Andhra Pradesh, 535002
Website: www.yatragenie.com

I booked a cab to vizianagaram railway station in yatragenie at midnight 12 on 27/02/2017. For which I recieved a message from the company that my cab is booked and the details will be sent to me. I didn't get any details nor did they answer my calls as I was stuck midnight without any transport depending on them. Due to yatragenie I missed my train..I demand damages from yatragenie or I'll drag them to court!...
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S
Sahana Chowdary
from Tirur, Kerala
Feb 18, 2017
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Cab didn't come!

Address: 520001
Website: Yataragenie

Worst service ever!i have been waiting for the cab like 1 hr I seriously didn't have any second option and its even started to get dark.they made me wait as there wal some delay they didn't even cal me n placed the cancel request sayin that phone was not reachable.i called them they didn't respond properly they clearly dont have any idea of the cabs🙄 I am so pissed of at yatra genie cabs..😡...
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L
Lalitha Malladi
from Hyderabad, Telangana
Feb 11, 2017
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About account creation

Address: Hyderabad, Andhra Pradesh, 500055

Hi, iam creating account in yatragenie. But it shows the account activation is pending. Please activate my account.For giving complaint the length is not required in my view. This is my complaint.please activate my account if it is possible. It shows me the account is pending to activate. I want to activate you my account as early as possible. Please...
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P
Pyla1989
from Hyderabad, Telangana
Feb 11, 2017
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Lack of Facilities in the bus

Address: Bangalore, Karnataka
Website: Komitla.com

Hi, here are my ticket details
Ticket no: TK3D67497765
PNR no: YGT[protected]
I get into the bus at 2pm today afternoon & I have requested the driver & the crew to provide one water bottle but there is no response from them & now they are saying they don't have water bottles with them.i have questioned the driver why can't he take water bottles from vizag, the start point ?but there is no response from the driver.br...
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B
Bhaskar_Jha
Feb 8, 2017
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Non providing the service and unethical behaviour

Address: 560037
Website: yatragenie.com

Hi,

I have booked a ticket from Yatra Genie from Bangalore to Tirupati of 6th Feb'17 for Volvo deluxe services. On the return on 7th Feb'17 they have not provided the Volvo bus and aligned with some local transport provider. However Yatra Genie charged for Volvo. And Local transporter again charged for ticket and person from Yatra genie threaten my in laws to board the bus or they will be left behind. Both are senior citizen...
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M
mariam oommen
from Lucknow, Uttar Pradesh
Feb 6, 2017
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Money transaction n booking flight ticket

Address: Gurgaon, Haryana
Website: www.yatra.com

Respected sir/ma'am
On 06feb17 I have booked a round trip from lucknow to Kolkata on 13feb17 n 21feb 17 in goair flight through yatra.com. at 1710 hrs. Rs 5443 has been deducted from my account txn no is as follows[protected]. But my ticket has not been booked n neither I received any mail. customer care number are not reachable .kindly do needful. My email id s [protected]@ gmail.com n contact number s [protected]
[protected]...
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M
Maria Oommen
from Salon, Uttar Pradesh
Feb 6, 2017
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Money transaction

Address: Gurgaon, Haryana
Website: www.yatra.com

Respected sir/ma'am
On 06feb17 I have booked a round trip from lucknow to Kolkata on 13feb17 n 21feb 17 in goair flight through yatra.com. at 1710 hrs. Rs 5443 has been deducted from my account txn no is as follows[protected]. But my ticket has not been booked n neither I received any mail. customer care number are not reachable .kindly do needful....
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C
chukka jagadeesh
from Bengaluru, Karnataka
Jan 26, 2017
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Left the bus with out intimate me and didnt stop at my location, please refund my money back

Address: West Godavari, Andhra Pradesh, 534211
Website: redbus, komitla

Dear sir/mam,

Im jagadeesh booked ticket in redbus, komitla travels on 16 jan 2017 from tanuku to banglore.
The depature time was 9.10pm, but i wait upto 12 am, i didnt found my bus. The driver not contact me . Whether it was left or not i dont no. When i tried to driver number 100 plus times, he didnt pic my call.and my money was lost. Please cross check and refund ny money.

name: ch.jagadeesh
Ph...
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S
Sravanth Kumar Neela
from Kodungallur, Kerala
Jan 2, 2017
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Careless driving

Address: Bangalore, Karnataka, 560037
Website: Www.Yatragenie.com

On[protected] I Traveled from Vijayawada to Bangalore in komitla service(yatragenie ) and the bus no is 5695 and the driver name is Chowan and his code is 994..This yatragenie company taking low Experience skill drivers because when I am traveling in this bus he drives very careless and almost two dangerous incidents missed if it happens 45 people's will die ..who will give the responsibility for their families...I noticed those two incidents...
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