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YatraGenie Complaints & Reviews

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Last updated Feb 26, 2023

Complaints 151

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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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refunds will not be processed from operator

Left the bus with out intimate me and didnt stop at my location, please refund my money back

Regarding change of seats

Timing of Departure on 07.10.2016

Charged twice for a cab ride

Most useful YatraGenie reviews

They are canceling tickets on the day before journey

lots of delay in reaching our destination

responsibility of a driver with a passenger

Sulthan Basha Shaik

calling women passengers after getting down from the bus

ticket amount not refund

ac not working for a journey of 14 hrs

Bhargav Sindham

YatraGenie reviews & complaints page 5

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Address: 500007

Website: Yatra genie

I booked a bus from Banglore to Hyderabad, the bus was at 11:30 pm. We reached the bus point by 11:35 pm as we were traveling almost 25kms to catch the bus we got 5 minutes late. The driver had rudely behaved for just five minutes of late even after apologies and when we reached our destination Hyderabad in morning the driver refused to give my luggage and spoke vulgarly with rude behaviour after my patience limit I also had an argument with...

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Address: Bangalore, Karnataka, 530037

I have booked bus from bangalore to visakhapatnam in yatragenie(komitla) through red bus. Payment made was ₹1840 .

Just before the journey, komitla service people called and said that bus has been cancelled and they are providing alternative bus. When I saw the proper details alternative bus fare was far less than I paid, it costs ₹1599. So when i tried to enquire the same, the service person was talking rash and said no...

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Address: Bangalore, Karnataka, 524002

I am travelled on 11 dec 2016 from bangalore to nellore by yatragenie.

I choose an option to board at majestic (Anand rao circle). They given bus no. 5139

Time at 9:45 p. M

But, no bus came there.

They called us & told they have only pick up vehicle& told to come to raceroad volvo office nearly 2kms away from that place.

Ok. We reached there by 10:20 p. M.
br...

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Address: 560017

Website: www.consumercomplaints.in/new_complaint

I had opted for tirupathi package from Bangalore and one of the person from Yatragenie had called me whose number [protected] telling that he will book the ticket for Rs 1900 for one person which included all the amenities as per his word. He gave the account number[protected] under the name of Girishmahadev to transfer the amount, I transferred Rs 3800 for 2 which is for me and my wife. He told me that bus is at 09:30pm from Marathhalli...

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Address: Hyderabad, Andhra Pradesh, 500073

Yesterday we r travel komitla bus from draksharamam to hyderabad ticket id:ygt[protected], draksharamam to hyderabad date:[protected] operator:komitla (service id:783) seats:3, 4, 5. board at draksharamam, time:19:30:00. status:reserved

Due to bus problem we r struck in tanuku and waited 1. hour at finally i book another hyderabad bus... i need refund my amount
1500 otherwise i will raise a accomplice...

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Address: Bangalore, Karnataka, 560050

Website: www.yatragenie.com

I booked a single lower berth for my journey. They canceled the bus and changed the berth without my consent. They gave me an upper double berth to be shared with other passenger. There is a difference of fare between single berth and lower berth. The staff were rude when I asked to resolve the issue. I called customer care number too, even they didn't show any concern...

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Address: 500054

1. Bus was upgraded from non AC to AC (45 seater) which created problem to a person like me who is allergic to AC and present weather

2. Bus stopped near suryapet at 11.00 pm and we faced lot of service issue and Finally other non AC bus allotted(36 seater)

We were given last seating and I have a senior citizen with me who suffered a lot due to this issue

Morning we had breakfast at 9.30 (cost...

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Address: 530016

Yesterday at around 5pm when I was on d way to airport to Visakhapatnam city AP16TVA0112 car number just miss to hit my car all of sudden I break down. He was coming from a small road to hight way road no signal he given. Please take action on that driver later I meet him at NAD signals he was answering careless
My contact number [protected]...

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Address: Chittoor, Andhra Pradesh

Ticket id:ygt[protected], tirupati to bangalore date:[protected] operator:komitla (service id:242) seats:16. board at tirupathi, time:23:55:00. status:reserved... i am till waiting 03:00am but bus not comming... i am calling 11:00pm to till 03:00am these below numbers they are not respond properly...[protected]..[protected].[protected]...
Hi! your bus ticket booking is confirmed.
M-ticket- pnr: anm7xuj, doj:[protected], tirupathi...

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Address: Bangalore, Karnataka

I was at Marathahalli Yatragenie office and enquired about Bus service #670. The staff people gave wrong information about bus status, saying that the bus is delayed by an hour. The bus arrived in next 5mins and when I questioned the staff about wrong information, the started arguing, used really abusive language and started fighting.

Very disgusting service!! Will take this issue to all social media and expose this cheap behavior...

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Address: Bangalore, Karnataka, 560037

Website: www.yatragenie.com

Hi Team,
I would like to bring your notice about weird incident happened with the Service no-291 and Vehicle no - 3867 From Bangalore to Vijayawada on Date - 07.10.2016.
As per the booking the Bus should arrive at 09:10 PM Marthahalli ( Since I booked ticket from Marthahalli) but unfortunately it took 2 and half an hours time i.e 11:30 PM to reach the place by saying weird answer that Police battalion stopped the bus and it...

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Address: 560103

Website: www.yatragenie.com

Hi all,

I have booked a ticket from hyderabad to bangalore yatragenie komitla for doj 11th oct for 1200+ rupees with pnr ygt[protected]. I have received a message saying that my bus has been cancelled due to unavoidable reasons... I went to yatragenie site and checked for other available tickets... Surprisingly the same bus which got cancelled is available with increased fare for 2100 rupees... These people does not bother...

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Address: Hyderabad, Andhra Pradesh, 500032

Website: Redbus.in

No technical glitches no road issues but in a overnight journey they stopped at 5 places between chebnai & Hyderabad. The time wasted is two hours & the bus staff abuse like hell. Goonda Raj. I said will file a complaint they said "even if you drink my urine you will not get refund".
Redbus IS just pumping and says post booking they aren't involved.
Don't use komilta/Yarra genie if you want to live in peace....

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Never travel by dis travels .. Sincere feedback to all, many travelers wer picked up on the way who doesn't have reserved seat.. N asked if there is a empty seat wer allowed to join. All those ppl wer drunk.. N wer creating a lot of noise throughout the journey.. Troubling all other passengers.. Not at all safe for girls.. Strict action should be taken...

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Address: Nellore, Andhra Pradesh, 560037

Website: Yatragenie.com

Just now i get into bus which is traveling from Bangalore to Visakhapatnam(komitla travels). Seat no: L20. I think somebody vomit in previous journey. Still they are not changed Window cloth. BUS NO: 5694
Driver no: [protected]
DOJ: 04-AUG-2016...

+1 photos

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Address: Hyderabad, Andhra Pradesh

Website: www.yatragenie.com

Hi there. Have travelled in komitla travels from hyderabad to amalapuram on 29th july'16 with service number - 502198, ygt[protected].

Dear management,

Please have some discipline towards your staff, i have experienced the worst travel experience from your travel the conductor in the bus feels like a chairman of travels no proper response to passenger not even care to people who on board, i felt like im travelling...

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Address: 500040

Website: YatraGenie

Date: 26th july 2016
Time: 9:45 pm
Route: banglore - hyderabad
Bus type: ac sleeper
Place: marthalli

Hi i travelled in komitla ac sleeper bus on 26th july, the was not functioning when i got into bus, when i asked the driver about it he said, it will start working in 5 mins. However it did not started working till the bus reached hebbal. When i started to question the bus driver, he stopped the bus...

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Address: 560034

I am travelling from chennai to hyderabad on[protected] bus no. Py05a2734 the bus stopped for dinner with out checking the passenger they left once i call to the driver he is saying whether your comming are not. How nicely the driver giving response.. He didn't say any apologies and demanding the passenger & i didn't saw such kind of worrest experience in my life and other bus operators also....

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Address: 500032

Website: www.komitla.com

It was a worst ever experience with yatragenie ( komitla travels) which I booked from Bangalore to Hyderabad (Ticket ID: YGT[protected] on 11th June 2016 with operator komitla service.
PFA copy for the same.

I boarded at Bellamdur at 9 26 pm however the arrival time was late and moreover the site itself showed up AC Volvo however it’s a NON AC bus, and bus was unhygienic and seat was torn allover and can’t push...

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Address: Srikakulam, Andhra Pradesh, 532001

Website: www.yatragenie.com

I (My wife) missed a confirmed tatkal reservation
E-ticket of rs. 1132/- from srikakulam railway
Tation to bhubaneswar in prasanthi express at 3:47 pm
Today.

For the same dropping at srikakulam road rly station
I booked a cab through your mobile app at 2:34 pm for
Which i got confirmation sms from ur side that i would
Be picked up at 3:19 pm.

My train was at 3:45...

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