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YatraGenie Complaints & Reviews

www.yatragenie.com
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Updated: Feb 26, 2023
Complaints 151
Resolved
12
Unresolved
139
Bad 😕 It seems that YatraGenie has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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YatraGenie reviews & complaints page 6

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A
asrinuu3
from Mau, Uttar Pradesh
May 30, 2016
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Address: 560034
Website: www.yatragenie.com

I had booked a ticket and cancelled it on 06.5.2016 (Ticket no. Ygt[protected]. The company had taken considerable amount towards cancellation and the refund amount of rs.765/- is not yet returned (Credited to my bank account) till today i. E, 30.5.2016. I have made several calls to their customer support no.[protected], they always say "by today evening the amount will be credited" but in vain. It seems i am dealing with a fraudster who doesn't pay back the customer's amount on cancellation.
YatraGenie customer support has been notified about the posted complaint.
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    S
    skahussain
    from Visakhapatnam, Andhra Pradesh
    May 29, 2016
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    Address: Krishna, Andhra Pradesh

    We booked car rent from vijayawada station to edupugallu on 23/5/16 with id number 748532 .The travel distance was 14.2 kms and was charged Rs.270.

    On 25/5/16 when we booked the car on rent from edupugallu to vijayawada station at 1100 am the driver charged Rs.480/- which showed 16.2 kms., i dont have the id number with me but can varify the mobile number from which it is booked.The number is [protected],

    I still dont understand how come the way for both remain the same but the charges differ.

    Can u plz settle the complaint, its already one week past.
    YatraGenie customer support has been notified about the posted complaint.
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      S
      skahussain
      from Visakhapatnam, Andhra Pradesh
      May 25, 2016
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      Address: Krishna, Andhra Pradesh

      I happen to book a yatragenie cab from vonkuru vza to railway station.it was about 16 kms .the driver of the cab charged me rs.360 + 20 as service charge and rs.100 as waiting charges.
      In fact he says that its yatragenie it is costly.ola is charging rs.7 per km and he doesn't have a rate card no bill then how does he say the km rate.I feel u people are bullying travellers and I would surely write to chief minister of AP for what has happened and how cab drivers are looting people.
      I want a reply on the same asap
      YatraGenie customer support has been notified about the posted complaint.
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        S
        SkillFull Swaroop
        from Hyderabad, Telangana
        May 20, 2016
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        Address: Bangalore, Karnataka
        Website: komitla

        The driver has not stopped bus even for 5 minutes. I should Board the bus by 9:30pm, i reached on time and was searching for bus. I called the Driver by 9:35 enquiring where he was. I was shocked to listen that he was left, he claims he had called me for 8 times but I never received any Call, i chased the bus from my boarding point hsr layout Bng till maratahalli. I requested him to stop for 5 mins but he refused to wait...i had to book another ticket because of that bugger
        YatraGenie customer support has been notified about the posted complaint.
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          B
          buffy77
          from Bengaluru, Karnataka
          May 9, 2016
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          Rash driving by yatragenie cab

          Address: Bangalore, Karnataka, 560084

          KA 01 AE 6560 - The driver of this cab was very rash on a very narrow road parallel to the railway line, near Kalpalli cemetery on May-09-2016 close to 11am.

          I was on my Activa on my way to work and he drives by my Left and having no place to go as there was a Tempo ahead of both o[censored]s he pushes me off to the on coming car, as he passed me and drive away rashly.

          I caught up with him after a while and noted down...
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          H
          hanimireddy
          from Hyderabad, Telangana
          Apr 21, 2016
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          Address: 500062
          Website: YatraGenie.com

          My name is hanimireddy, i booked a ticket from hyderabad to banglore and my ticket number is YGT[protected] and seat no is 25, but he did't picked me and leave from boarding point without intimate .when i cal him, he don't pickup my cal for 2 hrs.i miss a bus .
          please refund my money and take action on komitla travels
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            G
            gnana teja
            Apr 19, 2016
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            Address: Hyderabad, Andhra Pradesh, 500034

            I have recently made an account by the name gnana teja peddi and i simply can't login. It has been saying my activation is pending for the last 5 days. Every time i try to login it gives the status activation pending. A lot of my friends are facing the same problem. Please resolve this issue as soon as possible because i need to book my tickets through the app at the earliest. Thank you.
            YatraGenie customer support has been notified about the posted complaint.
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              M
              manojpeddakonda
              from Nellore, Andhra Pradesh
              Apr 12, 2016
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              Address: 500016
              Website: yatrgenie.com

              I have instlled yatragenie app .and they mentioned that for each referral u will get 100 or more amount in your wallet .So i installed the app and referred this app to my friends also they have also installed this application .but i did'nt get my referral amount to my wallet. why is this happening .I think it is a cheating the people .please solve my problem
              YatraGenie customer support has been notified about the posted complaint.
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                G
                GGopinath
                from Daund, Maharashtra
                Apr 2, 2016
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                Address: 517507

                Hi
                I booked a cab today morning @10:30am and traveled from tiruchanoor to tirupati @10:40am. I paid 100/- by hand for that. But @4:13pm today they deducted 145/- from my wallet. Kindly do the needful. Pfa, contains booking details and the amount deducted details.

                I register the yatragenie cab in tirupati with [protected] number.

                Cab booking details as follows:

                Hi gopinath, a cab has been assigned to you. Your cab details are as follows.
                Cab number:ap-03-tv-6051, driver name:p nagendra babu, driver mobile number:[protected]
                +2 photos
                YatraGenie customer support has been notified about the posted complaint.
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                YatraGenie — Reward

                Didn't got reference reward, I had refered two friends, I mean that I refer the app two friends, I didn't get any amount, will u check the details about the problem
                Reply

                YatraGenie — Didn't get the referral money

                Hello my name is Venkatesh and my mail is [protected]@gmail.com and I referred 3 members to yesterday and I didn't get the money in my account so solve my problem as soon as possible
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                  N
                  naara
                  from Hyderabad, Telangana
                  Mar 29, 2016
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                  Address: Hyderabad, Andhra Pradesh
                  Website: yatragenie

                  My refferal code [protected]
                  I recently refer my friend to yatragenie and earn rs 100 credit on your genie wallet on every first time registration. But still i don't have any referral amount added in my yatra genie account wallet so please kindly solve my problem as soon as possible


                  Thank you
                  YatraGenie customer support has been notified about the posted complaint.
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                    R
                    Rama kishan G
                    from Hyderabad, Telangana
                    Mar 10, 2016
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                    Address: Khammam, Andhra Pradesh

                    I booked cab & cancled immediately but, from my wallet 200rs has been detected..i have evidence every thing

                    Please find screen shot for the evidence..

                    If your web site is clear then, how this frad things happened..

                    Please arrange I want my 200 wallet points back ASAP.

                    My ID: [protected]@gmail.com
                    +2 photos
                    YatraGenie customer support has been notified about the posted complaint.
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                    Yatragenie — Cancellation

                    I want to cancel my yatragenie cab booking number 677295. Please do it soon.

                    I booked cab & canceled immediately but from my wallet 200rs has been detected.. - Comment #2366422 - Image #0
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                    YatraGenie — Refer and earn money

                    My money for refer and earn has not been credited
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                      K
                      Karthik Mandla
                      from Hyderabad, Telangana
                      Feb 28, 2016
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                      Address: Hyderabad, Andhra Pradesh, 500073
                      Website: Yatragenie

                      Hello sir,
                      This Karthik iam trying to booking the ticket from Hyderabad to kavali in Orange travels but ticket was not booked
                      YatraGenie customer support has been notified about the posted complaint.
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                        R
                        Ravi Raj Vatsavai
                        Feb 25, 2016
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                        Address: East Godavari, Andhra Pradesh, 533001
                        Website: Yatragenie

                        Hi,
                        My name is venkatapathiraju, I have an issue stating that my yatra genie referral amount has been not credited, the amount is. 200/-
                        My referral code is [protected]
                        Email ID
                        [protected]@gmail.com

                        Please check the details and do needful.
                        Thanking you,
                        YatraGenie customer support has been notified about the posted complaint.
                        View replies

                        New registration through referrel

                        I had got registered through my friends refrrel stating that the person who register will get a bonus of 100 when we register. I got registered but I hadn't got any money
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                          S
                          Suri Chinna
                          from Arcot, Tamil Nadu
                          Feb 25, 2016
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                          Address: Warangal, Andhra Pradesh, 506313

                          I am getting a problem with my activation of my account it is will show please contact customer support when I login to my I'd so lease check it
                          YatraGenie customer support has been notified about the posted complaint.
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                            B
                            BBudamgunta
                            from Bengaluru, Karnataka
                            Feb 19, 2016
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                            Address: Bangalore, Karnataka, 560068
                            Website: www.yatragenie.com/bookingResult.jsp

                            Hi,

                            My Name is Bhaskar.B,
                            On 10-Feb-2016, around 09:55 Am we book a ticket through Yatagene website, we through the Net Banking process and completed the transaction. Money has been debited from my account (3380 /- Rs). but ticket has not been generated.

                            when we are called to customer care they are telling that money has not received from the bank, Please check with ICICI bank.

                            Bank customer care telling that trasaction is successful. please check with marchant (Yatragene)
                            YatraGenie customer support has been notified about the posted complaint.
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                              K
                              Kalabathula Raj Kumar
                              from Bengaluru, Karnataka
                              Feb 13, 2016
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                              I, Raja kumar.K.I am unhappy with yatragenie bus service app.I booked tickets twice on[protected] day but my amount was deducted from my account but not getting my tickets. Pls refund my money back as early as possible.
                              My transaction details
                              1)INB/[protected]/Citrus payment solutions Rs:761/-
                              2)INB/[protected]/Citrus payment solutions Rs:814/-
                              From my axis bank account
                              My contact No:[protected](Raj Kumar)
                              YatraGenie customer support has been notified about the posted complaint.
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                                S
                                sanja65
                                from Chennai, Tamil Nadu
                                Feb 9, 2016
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                                Resolved

                                Address: 562101

                                Sir, I booked a cab from chickballapur to rajajinagar on 9th Feb 2016, at 1 pm, I was having a wallet balance of rupees 1027, but the driver refused that wallet option is not available right now, and said ro pay the amount by cash, as i was hurry to send my family urgent, i agreed for the same, and after completing the ride driver collected rupees 1100, for 64kms ride+120=as toll, total amount 1100 from my mother in Bangalore, soon after i received a message from yatragiene that wallet was charged of 661, i was frauded by the driver, please look into this,
                                May 6, 2016
                                Complaint marked as Resolved 
                                YatraGenie customer support has been notified about the posted complaint.
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                                  H
                                  harish0140
                                  Feb 4, 2016
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                                  Address: 517501
                                  Website: www.yatragenie.com

                                  MY Account NAME IS Harish.my genuine wallet amount is deducted on 29 January. Iam genuine. My wallet is also genuine.my wallet amount is 5237.but still I not receiving my money back.please help me sir.my account details email.
                                  [protected]@gmail.com.Mobile number is [protected].please help me sir.see my creditals and give my money back.I called several times to customer service of yatragenie
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                                    M
                                    mohammad sirajuddin Rayyan
                                    from New Delhi, Delhi
                                    Jan 31, 2016
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                                    Address: Hyderabad, Andhra Pradesh, 500032

                                    I booked 4 tickets on 15th Dec through your app. Total amount was 1416.00 rs. But during transaction i got 500 ERROR and it was aborted. Money was debited from my account.

                                    I haven't received money till now. Please look into the issue or escalate to higher authority. I raised an issue with customer care but that was of no use. Below are my details

                                    Email ID: [protected]@gmail.com
                                    Booking ID:[protected]
                                    Transaction ID:[protected]
                                    Phone No:[protected]
                                    +2 photos
                                    YatraGenie customer support has been notified about the posted complaint.
                                    View replies
                                    today sangareddy office closed . tomrrow hyderabad office nobody is there to save yatragenie so sad but even now there is a chance if look in the matter . your well wisher. one of your driver from hyd.
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                                      K
                                      krishna0311
                                      from Hyderabad, Telangana
                                      Jan 19, 2016
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                                      Website: www.yatragenie.com

                                      This is krishna my mail I'd is d.[protected]@gmail.Com
                                      I have account with this mail I'd my wallet money missed I want to know the reason
                                      YatraGenie customer support has been notified about the posted complaint.
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