YatraGenie Complaints & Reviews

I (My wife) missed a confirmed tatkal reservation
E-ticket of rs. 1132/- from srikakulam railway
Tation to bhubaneswar in prasanthi express at 3:47 pm
Today.

For the same dropping at srikakulam road rly station
I booked a cab through your mobile app at 2:34 pm for
Which i got confirmation sms from ur side that i would
Be picked up at 3:19 pm.

My train was at 3:45 pm. So i was expecting to make
The train station arrival in time to catch the train.

But it didn't happen as no cab was sent to me by that
Time, even 10 minutes later waiting also.

So i had to go for a private cab by paying rs 300/-
To drop me at my destination to drop me. But it was
Too late. By the time i reached there my train
Departed before 5 minutes of arrival in the rly
Tation.

But i got a sms from you at 5;15pm that & you can't
Pick up & asking sorry for that. So who is responsible
For this mess up?

So

1) i missed my train (Mental agony & harassment),

2) my tatkal confirmed train e-ticket (My wife) can't
Be cancelled as per irctc policy (If i am unable to
Board the train inspite of confirmed tatkal ticket).

3) i paid rs 300/- for local transport.


Now tell me in which way yatragenie is going to
Compensate for these losses, at least financial losses
Of rs 1432/- in total.

I am attaching the proof of tatkal train e-ticket
For your kind information.

Kindly reply me with a solution.


Thanks

Manas kumar mohanty,

Yatragenie registered customer,

I had booked a ticket and cancelled it on 06.5.2016 (Ticket no. Ygt[protected]. The company had taken considerable amount towards cancellation and the refund amount of rs.765/- is not yet returned (Credited to my bank account) till today i. E, 30.5.2016. I have made several calls to their customer support no.[protected], they always say "by today evening the amount will be credited" but in vain. It seems i am dealing with a fraudster who doesn't pay back the customer's amount on cancellation.

We booked car rent from vijayawada station to edupugallu on 23/5/16 with id number 748532 .The travel distance was 14.2 kms and was charged Rs.270.

On 25/5/16 when we booked the car on rent from edupugallu to vijayawada station at 1100 am the driver charged Rs.480/- which showed 16.2 kms., i dont have the id number with me but can varify the mobile number from which it is booked.The number is [protected],

I still dont understand how come the way for both remain the same but the charges differ.

Can u plz settle the complaint, its already one week past.

I happen to book a yatragenie cab from vonkuru vza to railway station.it was about 16 kms .the driver of the cab charged me rs.360 + 20 as service charge and rs.100 as waiting charges.
In fact he says that its yatragenie it is costly.ola is charging rs.7 per km and he doesn't have a rate card no bill then how does he say the km rate.I feel u people are bullying travellers and I would surely write to chief minister of AP for what has happened and how cab drivers are looting people.
I want a reply on the same asap

The driver has not stopped bus even for 5 minutes. I should Board the bus by 9:30pm, i reached on time and was searching for bus. I called the Driver by 9:35 enquiring where he was. I was shocked to listen that he was left, he claims he had called me for 8 times but I never received any Call, i chased the bus from my boarding point hsr layout Bng till maratahalli. I requested him to stop for 5 mins but he refused to wait...i had to book another ticket because of that bugger

My name is hanimireddy, i booked a ticket from hyderabad to banglore and my ticket number is YGT[protected] and seat no is 25, but he did't picked me and leave from boarding point without intimate .when i cal him, he don't pickup my cal for 2 hrs.i miss a bus .
please refund my money and take action on komitla travels

I have recently made an account by the name gnana teja peddi and i simply can't login. It has been saying my activation is pending for the last 5 days. Every time i try to login it gives the status activation pending. A lot of my friends are facing the same problem. Please resolve this issue as soon as possible because i need to book my tickets through the app at the earliest. Thank you.

I have instlled yatragenie app .and they mentioned that for each referral u will get 100 or more amount in your wallet .So i installed the app and referred this app to my friends also they have also installed this application .but i did'nt get my referral amount to my wallet. why is this happening .I think it is a cheating the people .please solve my problem

Hi
I booked a cab today morning @10:30am and traveled from tiruchanoor to tirupati @10:40am. I paid 100/- by hand for that. But @4:13pm today they deducted 145/- from my wallet. Kindly do the needful. Pfa, contains booking details and the amount deducted details.

I register the yatragenie cab in tirupati with [protected] number.

Cab booking details as follows:

Hi gopinath, a cab has been assigned to you. Your cab details are as follows.
Cab number:ap-03-tv-6051, driver name:p nagendra babu, driver mobile number:[protected]

My refferal code [protected]
I recently refer my friend to yatragenie and earn rs 100 credit on your genie wallet on every first time registration. But still i don't have any referral amount added in my yatra genie account wallet so please kindly solve my problem as soon as possible


Thank you

I booked cab & cancled immediately but, from my wallet 200rs has been detected..i have evidence every thing

Please find screen shot for the evidence..

If your web site is clear then, how this frad things happened..

Please arrange I want my 200 wallet points back ASAP.

My ID: [protected]@gmail.com

Hello sir,
This Karthik iam trying to booking the ticket from Hyderabad to kavali in Orange travels but ticket was not booked

Hi,
My name is venkatapathiraju, I have an issue stating that my yatra genie referral amount has been not credited, the amount is. 200/-
My referral code is [protected]
Email ID
[protected]@gmail.com

Please check the details and do needful.
Thanking you,

I am getting a problem with my activation of my account it is will show please contact customer support when I login to my I'd so lease check it

Hi,

My Name is Bhaskar.B,
On 10-Feb-2016, around 09:55 Am we book a ticket through Yatagene website, we through the Net Banking process and completed the transaction. Money has been debited from my account (3380 /- Rs). but ticket has not been generated.

when we are called to customer care they are telling that money has not received from the bank, Please check with ICICI bank.

Bank customer care telling that trasaction is successful. please check with marchant (Yatragene)

I, Raja kumar.K.I am unhappy with yatragenie bus service app.I booked tickets twice on[protected] day but my amount was deducted from my account but not getting my tickets. Pls refund my money back as early as possible.
My transaction details
1)INB/[protected]/Citrus payment solutions Rs:761/-
2)INB/[protected]/Citrus payment solutions Rs:814/-
From my axis bank account
My contact No:[protected](Raj Kumar)

Sir, I booked a cab from chickballapur to rajajinagar on 9th Feb 2016, at 1 pm, I was having a wallet balance of rupees 1027, but the driver refused that wallet option is not available right now, and said ro pay the amount by cash, as i was hurry to send my family urgent, i agreed for the same, and after completing the ride driver collected rupees 1100, for 64kms ride+120=as toll, total amount 1100 from my mother in Bangalore, soon after i received a message from yatragiene that wallet was charged of 661, i was frauded by the driver, please look into this,

MY Account NAME IS Harish.my genuine wallet amount is deducted on 29 January. Iam genuine. My wallet is also genuine.my wallet amount is 5237.but still I not receiving my money back.please help me sir.my account details email.
[protected]@gmail.com.Mobile number is [protected].please help me sir.see my creditals and give my money back.I called several times to customer service of yatragenie

I booked 4 tickets on 15th Dec through your app. Total amount was 1416.00 rs. But during transaction i got 500 ERROR and it was aborted. Money was debited from my account.

I haven't received money till now. Please look into the issue or escalate to higher authority. I raised an issue with customer care but that was of no use. Below are my details

Email ID: [protected]@gmail.com
Booking ID:[protected]
Transaction ID:[protected]
Phone No:[protected]

This is krishna my mail I'd is d.[protected]@gmail.Com
I have account with this mail I'd my wallet money missed I want to know the reason