YatraGenie — bus stopped at midnight 2 am and changed the bus

We have booked komitla bus from chennai to visakhapatnam on 11th jan 2019. While travelling in one of the place bus was stopped and waited for another bus and exchanged the passengers at midnight 2 am.

Bus operator charged 3600/- as fare and bus was stopped and while asking for the reason he was speaking very rudely either getin to new bus or leave the bus.

We were forced to get in as we don't have any alternate option at that point of time.

I kindly request to consider this as complaint and take serious action against it.