[Resolved]  YatraGenie — Timing of Departure on 07.10.2016

Address:	Bangalore, Karnataka, 560037
Website:	www.yatragenie.com

Hi Team,
I would like to bring your notice about weird incident happened with the Service no-291 and Vehicle no - 3867 From Bangalore to Vijayawada on Date - 07.10.2016.
As per the booking the Bus should arrive at 09:10 PM Marthahalli ( Since I booked ticket from Marthahalli) but unfortunately it took 2 and half an hours time i.e 11:30 PM to reach the place by saying weird answer that Police battalion stopped the bus and it caused for the delay. But at that time no police riding happened as such all remaining bus services are running as per the schedule and why they have very special interest in this service and that to peak traffic hours in that route. Later during journey we come to know that bus management is busy with the uploading goods for one of the favored customer on roof of the bus and caused for the delay.Finally we reached our destinations with total 5 Hrs delay, 2.5-Hr for Goods Uploading, 1.5-Hr for Good downloading, 1-Hr for empty seats filling with un reserved passengers by going inside of each and every village). If that is the case why Yatragenie mangement is entertaining wrong departure timings in the official website. If your aim to provide good service to the customers then why this incident was happened with out mentioning any proper reason for the delay in your status message rather simply sending "Bus got delayed for 1 hour and sorry for the Inconvenience.Please cooperate with us". I sincerely request you to enquire this case and try to not repeat in the future.