YatraGenie — driver didn't stop the bus

Yesterday My Brother was in critical situation due to severe fever. He had to come to Bangalore from vijayawada. So I called one of travellers customer service and asked if we can switch the seat which was only for women. They said book the ticket and ask co passenger and explain the situation, they allow. But bus driver did not even stop in bus station. I want my full refund otherwise I will file a complaint.