YatraGenie — No refund for cancellation

Address:	Bangalore, Karnataka, 524004
Website:	www.yatragenie.com/search.go

I was booked busticket from bang to nellore yatragenie for 15-5-17 (Py-05-a-3709)... It is a sleeper class (Cost 900).. When the bus was started with in 5 mins, it got gear problem and it has stopped, the driver told us to leave the bus and they will return money. But at that time (11:30) no buses on the way. We shouted on them, they arranged normal ac bus (Not special bus already some members are there and they last seats to us) cost 600 at that time. We asked remaining money as refund they no one replied and they only asked us "r u interested to go r not" and we complaint to media also. They called to that service. At first they replied and second blocked that number.

After that i was trying book same website with coupon code which i got from previous bus booking it valid 6 months. But it shows coupon not valid then i called to customer care[protected]. They kept me hold more than 30 mins and nobuddy replying to that call.

Please stop this like this service which is not at all giving care to customers.

This is true and am attaching some proof. I am not able to attach files because of file size