YatraGenie — Non functional ac sleeper bus and unethical behaviour

Address:	500040
Website:	YatraGenie

Date: 26th july 2016
Time: 9:45 pm
Route: banglore - hyderabad
Bus type: ac sleeper
Place: marthalli

Hi i travelled in komitla ac sleeper bus on 26th july, the was not functioning when i got into bus, when i asked the driver about it he said, it will start working in 5 mins. However it did not started working till the bus reached hebbal. When i started to question the bus driver, he stopped the bus and tried to fix the issue, but it required a professional touch.

When i asked them to look for alternates, the staff mentioned that they cant arrange a sbustitute bus or get the ac work and asked the passengers to go in non ac.

None of the komitla staff helped us, but they asked us to open windows and travel. Due to heavy rains we cant open window and it was very suffocating in the bus.

Please let me know what action would you suggest now?

Thanks,
Sas