YatraGenie — Poor service and planning

Website:

www.yatragenie.com

Poor service and planning. I went to one day Mysore trip from Bangalore (Morning 7.30 AM to Night 11.45 PM) The booking and e-ticket (confirmation via SMS) was done, and the bus pickup and drop facility was good. But the problems started after boarding the bus (diwakrbus). The seat was ok, push back quite more than required which would cause back problems seating in one position for hours. The place where they halt for breakfast was ok (ordinary), cannot be said it's good. The places they cover one by one are majority temples (which cause boredom among most of the travellers). The restaurant where they halt for lunch is very ordinary (cannot be called restaurant infact, but dhaba type) and even the food quality was below average. [Moreover, some travellers/passengers add more to the frustration when they dont come back onto the bus on time after visiting the temples as mentioned by the guide. This adds unnecessary delay to the upcoming places. Although this point cannot be added to yatragenie services; not their fault in this case.] But the BEST places for Mysore trip are just the Maharaja Palace and Brindavan Garden; which start after 3.30/4 PM. People are tired by this time when they have to visit the best places of the trip. The order of visting these two places should definitely be changed. Especially, Brindavan garden the BEST place which should be alloted atleast 3 hours; which started after 6 PM (almost sunset); so we were not able to take any good photographs in natural light. And we had to come back to bus by 7.45 PM. Coming back to bus after visiting the brindavan garden, the bus goes back to Mysore; to drop the people who have opted for Ooty-Koonur trip to their respective hotels; and after that journey starts all over again from Mysore to Bangalore. For dinner, they halted the bus at 10 PM on highway; when most people had no willingness to eat (this was again a dhaba with ordinary food quality below average.) From this dinner place it took 2.30 hours more to reach bangalore (so overall after leaving brindavan gardens at 8 PM, we reached bangalore at 1 AM midnight - 5 hours).