YatraGenie — service of komitla bus no py 01a 3706 visakhapatnam to bangalore

I'm one of the regular traveller using yatra genie service
Today i've boarded a bus (Py01 a 3706) to bangalore from visakhapatnam
The worst service i have noticed..
1. There's no video connection
2. Water bottles were weird n used
3. My dropping point was kalasipalyam and the staff saying that bus will not go to there.
4. Staff were selling the berths which were not filled to the unknown without any proper receipt...
If any thing goes worse who will be responsible.
5. Service was not at all good.
I will never use komitla service from next time and will not recommend to anyone.