YatraGenie — Unpredictable timings and rude behavior of the staff

Address:

Srikakulam, Andhra Pradesh, 532001

I booked a ticket from Hyderabad to srikakulam, the schedule departure is mentioned as 6.05pm, I got a call from the staff at 5:55 saying the is going to start now. I requested them to wait for 10 minutes as I am I the auto. I reached the stop at 6.05 but it took 3 minutes to cross the road (Kukatpally Viveka nanda nagar). The bus left just before I crossed the road. I travelled in the same bus several times the did not show up on time never before. Some times I waited about 30 minutes on the road with my kids for a number of times. When asked the same to the staff they gave a reckless and rash reply.