| Address: | Ground floor Mukund complex below passport office shiv nagar Panthaghati Shimla 171009 ( HP) |
| Website: | www.sampurnyatra.com |
I am Mr. Raafid Shaikh, your client who had recently experienced the Package vacation of Delhi to Manali from your tour Sampuran Yatra. Very regretfully and disheartenedly i am writing this to you. The pain and the displeasure I have been through with you guys, is unexplainable. I always wanted to go out with my wife as i am newly married but the pathetic experience from you guys made me feel so embarrassed i can't describe.
My journey started on 17th June, 2022 with your package to Manali from there to Solang valley and Manali- Naggar - castle and from Manali to Delhi by Volvo. My sales executive was Anjana Ghaolta
The driver took us and on first day and left us there and didn't come to pickup as he was assigned to us for the day time he said his superiors asked him to get the pickup done for other people by leaving us there all alone. We called him to come and pickup but he said "Mujhe time lagega aaplog thoda bahar chalte hue aoo" there was no washroom and the evening hour we were scared and to a unknown place where we couldn't know where to go. That day itself i understand how your "Sampuran yatra" working by making people fool and taking money.
The driver always asks for more money "warna isse aage mai nahi jaunga" he keep saying. I have kept my coordinator Ms. Anjana Ghalta informed about the incident but she couldn't help only acknowledging the problem we have been facing. The coordinator of the driver had given me hard times, was rude and arrogant, including the drivers were harsh to us. I have been asked to pay extra every moment as if we never came for a tour. We are in jail for 4 - 5 days.
The Ankit palace hotel where we stayed was the scary one. The washrooms were not cleaned, no staff to provide room service. If we ask for something they give us after 7- 8 hrs. I requested Mr. Raj the caretaker or the manager of the place he was pathetically rude and misbehaved person with us by telling ab "aap nikjao hotel se warna paisa do extra" Why the ### you guy shave tied up with such a bloody contractors of vehicle management and the hotel management. The tourist will not be safe or satisfied with such people around. and I want a strict action to be taken against them. I know not just me, many must have faced this problem with your tour but i wont keep my MOUTH SHUT. I will share this wherever i can on social platforms, in my CONTACTs in Delhi, Mumbai, Hyderabad and everywhere on social media. U all f3ck my image in front of my wife that i booked so ghatiya tourism ill make sure u all pay for this.
The displeasure and horrible experiences we have faced. We have shared this with our friends and CONTACTs and we will make sure this unpleasant feedback o[censored]s will reach as high and to many people. I want a call from the Owners and compensation for the same as we have been through the worst time of our life.
"It was not a sampurn or santush yatra, it was sampurn ghatiya yatra we had"
The attachment of payment made, call recordings and package details is attached for your reference
Higher level people are just sitting enjoying things with no positive impact jst fooling CUSTOMERs.
Very Disappointed CUSTOMER,
Raafid Shaikh
[protected]
Raafid.[protected]@gmail.com
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