[Resolved]  Yatra Makers — Loyalty card

Address:

Bangalore, Karnataka

I got a call from one of the marketing executive in the month of DEC about Yatra Makers Premium product who informed that I'll get ( a pair of shoes. food coupon, gift coupon, money saving card - which I can use anywhere and in any store, travel coupon, cash reimbursement coupon). However, called in after a week to cancel it before the shipment was in transit. I spoke to Navin Tiwary on the number [protected] and he informed me that I can't cancel as long as things promised are in the shipment. Moreover, he promised me that he will convert the amount into 24 months EMI which he didn't. When asked about the web address of money saving card, he said you'll find it in the shipment. I realized something is fishy out here and immediately called my bank to check if the transaction has been claimed. They confirmed that the Merchant has already claimed it. As per Navin's instruction, I can use the Loyalty Card anywhere I want, however as per the website and instructions I can use it only at a particular store. Most of the stores listed in the Website are Delhi based. I hardly find anything in Bangalore. Inspite of me checking things twice with Navin, he gave me wrong information about the loyalty card and to claim each of the gift coupons i need to pay Rs 200 and that to in the specified time (which was not discussed with me on the call) . I even asked him to provide the name of the Card and the website address so that I can look at it. He told me that it is a money saving card and never provided the web address. I called him twice or thrice regarding the same and he kept on saying you'll get it with the package but never gave me proper information about the loyalty card. I have spoken to Jaisri on the number [protected] regarding the same and she asked me to send a mail. I did so on 27th of DEC and she confirmed me back saying she will look in to this issue and need some time. It is almost 10 days now and I haven't got any reply from her nor she is responding to my mails or calls.

would request you to please look in to this issue.