Yatri 4 Travel Complaints & Reviews

Jan 03, 2020

Yatri 4 Travel Customer Care's response Dear Milind,

Hope this email finds you well!!

This is with reference to your booking placed with Yatri 4 Travel against Payment Id's: Y4TRM0578.

We are extremely sorry for this, but as per the T&Cs Yatri 4 Travel reserve the right to alternate dates and hotels, in case of no availability. Also Please go through the below mentioned 4 Main Points which was introduced to you before maturing this deal in the first email of the promotional offer dated on Thu, Nov 14, 2019 at 3:48 PM.

• Covered locations: Anywhere in India Up to 4 star properties. Which means you will be served in 1, 2, 3 or 4 Star category hotels as there is no fixed category.
• Any person taking advantage of this promotion does so under the complete acceptance of the terms and conditions. Bookings are subject to promotional availability and Yatri 4 Travel reserves the right to alternate dates and hotels, in case of no availability of food or hotels.
• The attached list of resorts is examples and used for promotional purposes only. Treat that list of resort as just for examples & actual list depends to live availability. Hotels might get changed while you apply for the bookings as this package is not for any particular / fixed hotels.
• Holiday purchased under this promotional offer is non-refundable. This membership is non refundable, you must have to use this offer for booking the hotel in future till the last date of the package.

Secondly, How can you expect a particular hotel category when the condition of this package says that list are just for the example purpose and Yatri 4 Travel reserves the right to alternate dates and hotels, in case of no availability (Under exceptional cases). We don't usually offer low budget hotels, we do offer those hotels, and sometimes when we are not getting any other hotels on your requested dates. Further, Hotels rating depends on the availability, if we get some good hotels then we definitely offer at the same price as well.

Therefore, we request you to stop suggesting the resort name because we will share you only those hotels which are available from our travel vendor.

Hence, you are requested to confirm us with the name of the hotel for you stay so we can issue the hotel confirmation voucher at the earliest, otherwise the availability will keep changing.

Please be informed that we work on promotional availability & No bookings are entertained during the High peak seasons and black out period (Dec 20th to Jan 7th).

If you still not agree to follow the terms and conditions then we cannot help you or serve you this point of time and you can apply for the bookings in future. In terms to use your package, you need to fill the booking request form and send it back to us. On receiving of that form we will share with you the availability mail containing the list of hotel available for your preferred dates. You need to choose any one hotel from the availability mail to get your hotel booked from our booking team.

The bookings of the hotels/Resorts which are in list and other collaborated properties is strictly subject to availability.

We ensure replying to each and every email we receive from the customer but if customer is not trying to understand the condition of company and keep sending repeated emails with different-2 timing on the same topic would be treated as spam emails. Please note that TnC mentioned in the booklet are applicable. Please refer to the same and abide.



Warm Regards As Always,
[protected]------
Ajay Hooda
Manager
Online Support Team
Yatri 4 Travel
Phone: +[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.

Dec 31, 2019

Yatri 4 Travel Customer Care's response [protected] Forwarded message[protected]
From: Yatri 4 travel <[protected]@yatri4travel.com>
Date: Fri, Dec 27, 2019 at 4:45 PM
Subject: Re: Complaint
To: rabeek syed <[protected]@gmail.com>
Cc: Yatri 4Travel <[protected]@yatri4travel.com>

Dear Mr. Syed Rabeek Ismail,

This is with reference to your booking placed with Yatri 4 Travel against Payment ID: Y4TRM0589.

With reference to your last email, regarding the booking process, we would like to inform you that in terms to use your package, Here are the steps to follow in term to use this offer:
· Once you make the Payment for the offer receive all the relevant documents (Welcome Kit) at your postal address (Please note, It might take up to 5-7 working days to deliver your documents).

· Take the fresh booking form out of the welcome kit & Fill it with your required details like date and destination

· Send the same booking form to us before 21 days in advance from the date of travel on receiving the form we will process your booking. Make sure you use DTDC for Quick and Fast Delivery.

· On receiving of that hard copy form, we will share with you the availability email containing the list of hotels available for your preferred dates. You need to choose any one hotel from the availability mail to get your hotel booked from our booking team.

Note: You are requested to send your booking form duly filled before 21 days in advance from the date of travel.

You will be contacted by an authorized consultant from Yatri 4 Travel for processing the booking request within 3 days of receiving the filled voucher from us.

We value your association with Yatri 4 Travel and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write to us at [protected]@yatri4travel.com

We would request you to kindly mention this subject: ONLINE SUPPORT with your Payment Id whenever you email us for the quick response.

Please note our customer care number is[protected].

Regards,
Dhruv Sehgal
Yatri 4 Travel
Online Support Team
Web: www.yatri4travel.com
Phone: +[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.

Dec 04, 2019

Yatri 4 Travel Customer Care's response Dear Mr. Tushar Dalsukh Trevadia,

This is with reference to your booking placed with Yatri 4 Travel against Payment ID: Y4T3384AB.



We have received an update form the customer care team that you have posed an online complaint somewhere around Nov 8, 2019, regarding calls were not being answered from the customer care team, we would like to inform you that there was huge booking requested which were falling on our servers on account of Diwali festival seasons, we were facing many issues to complete bookings as server has reached its maximum capacity and started giving the errors while processing the booking request.

To solve the problem, we were upgrading server’s infrastructure which improves: relative performance, consolidation, management efficiency and reliability. Kindly bear with us. We are upgrading to the latest technology to serve you better.

Technicians have ended of this up gradation before November 13, 2019 and all calls on the customer care is being entertained from Wednesday onward.

We regret any inconvenience caused by the delay.

Since you have raised online compliant, you case was marked INACTIVE for Legal purposes. Now you have been informed of the reason behind the delay over the calls as well on email, You agreed on the call conversation with customer care team, Please send us a scanned copy of NOC letter with your signature on it mentioned the following points:

Write a NOC letter for that you are withdrawing your complaints raised from your side on online portal.

Ensure that you are aware and understand the companies rules applicable on this membership.

Ensure that you are aware and understand the companies rules applicable on this membership.

Ensure that you will follow all our terms and conditions in terms to use the services of this holiday package.

You will not claim for any Service / refund, fraudulently or dishonestly as per the Yatri 4 Travel's rules.

This NOC letter can help turn your case to ACTIVE and then we will process your bookings as per the bookings procedure. Moreover, Do not forget that as a gesture of goodwill, we have already increased the validity of your package earlier.

For any further query or assistance, please feel free to write to us at [protected]@yatri4travel.com



Please note our customer care number is[protected].



Regards,

Sara Khan

Manager

Yatri 4 Travel

Customer Care Team

Web: www.yatri4travel.com

Phone: +[protected]

Email: [protected]@yatri4travel.com

Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.

Dec 04, 2019

Yatri 4 Travel Customer Care's response Dear Mr. Manoj,

Thanks for your email.

With reference to your last email, as per your request, We have already raised a callback request toward the concerns person. You will be contacted within 24-48 business hours of your request. We'll try to resolve the issue as soon as possible.

In case you need any further clarification for the same, please do get in touch with our customer care on[protected] or e-mail us on [protected]@yatri4travel.com (Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.)

Regards,
Dhrub.
Sr Executive
Online Support Team
Yatri 4 Travel
Phone:[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.

Dec 04, 2019

Yatri 4 Travel Customer Care's response Dear Mr. Manoj,

Thanks for your email.

With reference to your last email, as per your request, We have already raised a callback request toward the concerns person. You will be contacted within 24-48 business hours of your request. We'll try to resolve the issue as soon as possible.

In case you need any further clarification for the same, please do get in touch with our customer care on[protected] or e-mail us on [protected]@yatri4travel.com (Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.)

Regards,
Dhrub.
Sr Executive
Online Support Team
Yatri 4 Travel
Phone:[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.