[Resolved]  Yatri 4 Travel — Not refund/no stay provided/not keeping propmise

May 27, 2016

Updated by siddipet I paid rs 8999 for tour stay for agra or delhi in may 2015, requested them through proper profoma/format sent by them in the month of sept 2015 for my stay in coming nov 2015, in october with great difficulty after trying around 100 call some body said that the chart will be prepared in the end of october for november month, same will be informed to me. Till date no message, when i tried over phone nobody is answering/lifting, simply the ring going on. Then i mailed to [protected]@yatri4travel.com, i got failure notice, once mr dinesh wahi replied that over the mail response will not be given, and also mentioned that only through customer care no i should approach, but which never responded. Attached mail on thu, 12/11/15, ramachandrareddy ponnala wrote: from: ramachandrareddy ponnala subject: re: fw: technical issues!! We are unable to respond to emails / calls re: fw: promo id [protected] to: "yatri 4 travel" date: thursday, 12 november, 2015, 5:33 am mr dinesh what happend to my tour stay as i have requested in sep 2015, but no reply from you. The journey date was today respond me — on thu, 29/10/15, yatri 4 travel wrote: subject: re: fw: technical issues!! We are unable to respond to emails / calls re: fw: promo id [protected] to: "ramachandrareddy ponnala" date: thursday, 29 october, 2015, 8:57 am dear customer, hope this email finds you well!! We are extremely sorry for the unpleasant experience you might have had with us due tosome technical issues from our server, we were unable to respond to emails / calls at from last 6-8 days & we are allset now and can help you more frequently. Please call to our customer care for discuss the issue in brief and we will help to resolve this case on priority. We value your association with yatri 4 travel and thank you for your patronage & co-operation. For any further query or assistance, please feel free to write us [protected]@yatri4travel.com we would request you to kindly mention this subject: online support with your payment id whenever you e-mail us for the quicker response. Please note our new customer care number is now –[protected] warm regards as always, — dinesh wahiyatri 4 travelwww.yatri4travel.com[protected] on tue, oct 27, 2015 at 10:47 am, ramachandrareddy ponnala wrote: these are working hours, why dont you attend mails, where as calls no body is attending, speak to me asap, thanq — on tue, 27/10/15, yatri 4 travel wrote: from: yatri 4 travel subject: technical issues!! We are unable to respond to emails / calls re: fw: promo id [protected] to: [protected]@yahoo.In date: tuesday, 27 october, 2015, 5:15 am dear customer this is an auto-reply in regards to your last mail. Please accept our sincere apologies for the inconvenience caused but due to some technical issues from our server, we are unable to respond to emails / calls at this time - for all enquiries and contact please call uson[protected] at-least on wednesday or later as our technician are working to fix the issue asap. We value your association with yatri 4 travel and thank you for your patronage & co-operation. For any further query or assistance, please feel free to write us on [protected]@yatri4travel.com we would request you to kindly mention this subject: onlinesupport with your payment id whenever you e-mail us for the quicke response. Please note our new customer care number is now –[protected] warm regards as alway dinesh wahi yatri 4 travel www.yatri4travel.com[protected] no response, phone not lifting, email no response. Please help me to get money or get a stay package or to fix them as cheaters
Complaint marked as resolved may 27, 2016
I m highly thankful to you, after 3 months with your efforts mr john from the company has made a phone call through[protected] landline saying that please mark it as resolved and then next money may be refunded or stay may be arranged.
Keeping hope as cultured humanbeing with morals i supported him hoping he will also support me. Thanks a lot sir
But
Still the money not refunded, please re submit my complaint
Complaint comments 2 comments updated: feb 10, 2016 update complaint share0tweet0share0
Comments
Yatri 4 travel customer careverified user on feb 9, 2016 verified support

Dear mr. Ponnala,

Hope this find you all well!!

We would like to inform you that your refund request cannot be processed as your package subscription date was 06-may-2015. Customer can cancel the packages only till 10 days after package subscription date. So now the package is non cancel-able and non refundable, you can now use your package in future till feb 2016.

By clicking on submit while making the payment on the payment page, you are agreeing to yatri 4 travel's terms & conditions. Please find below the refund policy according to our terms and conditions.

Refund policy

· customer can cancel the packages only till 10 days after package subscription date

· refund amount shall be transferred through neft/cheque deposit to the beneficiary account after cancelling the package

· refund amount shall be transferred through yatri 4 travel account only.

· customer has to issue a noc letter in case of refund has to be done mention that he/she cannot claim to use our service.

· the customer will be entitled for the amount 60% as refund and 40% will be charged as cancellation amount.

You can use your package in future by following our booking procedure.

Hence, as a gesture of goodwill, we have decided not to stretch this matter anymore & we can provide you booking within india only.

Please note the following points in order to obtain this offer in future:
1.In order to obtain this offer, the booking request voucher must be completed and mailed to the yatri 4 travel at the address given.

2. All the booking request has to made at least 21 days in advance from the date of travel.

3. Strictly one booking per voucher and house hold. Only one voucher will be accepted per mail.

4. A confirmation letter will be issued in the name of the applicant by our reservation office and all recipients are required to carry the original of the same to be produced at the time of check-in at the hotel. Details of the hotel and the destination will be mentioned there in. The status of a particular booking will be informed to the holder of this offer 10 days before the date of check-in.

We value your association with yatri 4 travel and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on [protected]@yatri4travel.com

We would request you to kindly mention this subject: online support with payment id whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Thanks & regards
Dinesh wahi
Yatri 4 travel[protected]
(10:30 am to 5:30 pm - mon to fri)
Ir so far money not given, please help me now.