Yatri 4 Travel — reservation fraud trying to scare

I complained this company yatri 4 travel and now, the company tries to intimidate me by mail. They did not have the time to answer my mail when i was mailed them. Now after i have complained they mail me the following.

Dear mr. Dharmesh kariya,

We have come across to your online complaint!!

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that we have taken the matter with the concerned department to get your issue resolved and however, your membership will be inactive until we get the solution of this complaint. You have registered an online complaint before apr 25, 2019, 8:41 am which turned your case temporarily inactive until we get this case resolved from the legal team.

You have registered an online complaint on apr 25, 2019, which turned your case temporarily inactive until we get this case resolved from the legal team.

Further to this, since you had already initiated legal proceedings, we thank you for taking out time to tell us about your next step. Our legal team would deal with this case & will take its course of action. You may take a step ahead and now the court will decide upon it. We are having enough communication to produce as documents in the legal proceedings at the court. If required.

Please note that legal proceeding will turn your membership inactive and customer can't claim for the services until court's decision. Consumer court takes about 1 to 2 years (Or even more at times) to settle the case. The consumer is expected to attend the court hearings at least 4 to 5 times in a year.

Also please note: consumer escalations and disputes, if any, shall be subject to the laws of india and jurisdiction of gautam budh nagar courts only.

Ps: we ensure replying to each and every email we receive form the customer but if customer is not trying to understand the condition of company and keep sending repeated emails with different-2 timing on the same topic would be treated as spam emails.

Warm regards,

Ajay hooda

Manager

Yatri 4 travel

Online support team

Web: www.yatri4travel.com

Phone: +[protected]

Email: [protected]@yatri4travel.com

Customer support hours: 10.30 am to 5:30 pm, monday to friday.