Ybm Travels — lost my wallet

I traveled from chennai to trichy on sleeper bus. When i was waiting for bus in my stop driver went without stopping in my stop. I called him immediately and he asked us to come to next stop the time already 11.30. Then i went to next stop in auto and boarded bus. When i got down at trichy i checked my wallet was missing (I m sure i had it after i boarded bus). So immediately i called driver and asked him to wait at next stop and i reached there in auto but couldn't find my wallet. One thing i noticed was before i get down i did not fold my bedsheet but when i went to search my wallet it was neatly folded. Driver said me that he will search completely after reaching madurai he was very polite and genuine. I called him again after two hours that is after they reach madurai helper boy attended the call and he was very harsh and asked me to give a police complaint. I had all my id proofs in my wallet atleast i need that. Help me in getting that.
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I took a bus journey from Chennai to Salem. The bus didn't stop at salem and they dropped me at perundurai toll which is 90 km away. Bus driver told me ybm will refund my cab fare if I contact them later.

But till date they are not responding to any of my email or call complaint

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