Yepme.com — airtel money & billdesk confirm, the successful payment but yepme is saying no

Website:

www.yepme.com

Order no: 34026217
I paid for a shoe on 9-jan-2018 from my airtel wallet thru billdesk payment gateway. As the order was in "ordered" status + the expected delivery is mentioned as "15-jan-2018" and i have not received the item even after 15-jan, i contacted customer care. After 40 min in waiting, finally i was able to reach the customer care. Customer care person said they have not received the money and asked me to contact airtel wallet customer care. I contacted both airtel & billdesk. Both confirmed that the payment was successful with airtel reference[protected] and billdesk reference latl[protected].
Again i am trying to reach yepme customer case and i am in waiting for 3 hours.
I need the product what i ordered or money back in my wallet or even i am ok to buy any other product.