[Resolved]  Yepme.com — payment taken order not received

Address:

721301

Complaint ref: logged with yepme but no callback or so from them its more than 2 weeks[protected]
Hi,
I have placed an online order through my phone on yepme app on 6th aug for 5 items that is 4 pairs of shoes and 1 pair of sleepers for which the amount was 2295 including shipping but as ther was an offer that if i made an online payment there will be a discount of 20% so in that case the amount i was asked to pay was 1936 which i did using my icici visa credit card ending with 6002 that is on my name nilesh agarwal but i didnt receive the order number neither through mail or text but the only text i received was reagrding that i will get 100 credits points once the order is complete and than i checked the order summary on the app wherein the order was reflecting with the expected delivery date of 14th aug but when the order was not delivered until 14th i tried tracking the order i couldn't find the order details on the app and the payment has been debited from ky credit card on 6th aug that is 1936. Please help in getting my order delivered aasp. This is really diappointing as the was a gift for my father on his birthday honestly not expected from your company for such a big miss.
Pfa the screen shot for payment made and sms received.

Items details:
1. Yepme casual shoes-brown
Item code:209395
Size:7
Cost 399

2. Yepme casual shoes-black
Item code:140723
Size:7
Cost 299

3. Yepme casual shoes-black
Item code:209381
Size:7
Cost 399

4. Yepme casual shoes-black
Item code:209376
Size:7
Cost 399

Yepme men's sandals-cream
Item code:148033
Size:7
Cost 299

Cost of the items 1795+ shipping 500 total amount 2295 after the discount i paid 1936 through my credit card.

Would request your kind co - operation and expecting to get my issue resolved asap.

My contact details:
Nilesh agarwal
Email id:nilesh.2. [protected]@gmail.com
Contact number [protected]
Preferred time between 10-12 am anyday

Regards
Nilesh agarwal