[Resolved]  Yepme.com — Replacement order 6615395 and 6777904 has not been delivered yet.

Address:

Pune, Maharashtra

To, Customer service head Yepme.com Gurgaon, Haryana Sub: Replacement order 6615395 and 6777904 has not been delivered yet. Dear Sir, I placed an order 6615395 on 28th April 2014 from yepme.com and the expected delivery was 04th May 2014 but I got the order on 6th May 2014 and a shoe pair was defective in my order also there was no invoice present in the box so I called customer care and informed them regarding both issues so they told me to Speed post the product. So I speed post the damaged shoe “Yepme White & Green Casual Shoes” by Speed post tracking ID: “EM[protected]IN” which cost me 180 Rs and on Speed post parcel I didn’t mention the Order ID as no one told me to do that also As I didn’t get any invoice in the pack so I didn’t keep that too in the defective shoes box. Now the above speed post “EM[protected]IN” was delivered to yep me on 12th May 2014 but still I am getting messages from yep me saying that my new Replacement order ID 6777904 is going to cancel as Yep me has not got the product yet But product is already delivered to you on 12th May 2014. I called yep me customer care daily which is chargeable number not toll free and ask about the status of my item and each day your customer care told me that I should wait for next 24 hours. Also I am sending Emails to [protected]@yepme.com from my Email ID [protected]@gmail.com continuously but no one is replying to my Emails. I also raised many complaints on customer care of yep me and the complaint IDs are as follows “669397” and 656235” but no one is listening. I already paid 299 Rs for shoes +180 Rs to Speed post the damaged shoes +45 Rs to speed post this letter so totally I am in loss of approx. 525 Rs and I got nothing from yep me. I already launched a complaint in National consumer care complaint number: 512312 against yepme so if you will not send me my shoes + Speed post amount within 7 days of receiving this letter then I will go in consumer court against yepme.com. So I urge you to help me to get my replacement order ASAP. Also you should check your speed post records of 12th May 2014 date. Regards, Arpit [protected]