Yepme.com — online payment done, but order not successful

Website:

yepme.com

An online payment for order no 33924852 was done thru paytm on 16-Oct-17 but received an sms from yepme that the order could not be verified and that the customer care would call in 48 hrs time.

Tried to put an online complaint on yepme portal, but it says "are not able to find any payment related issue with this order. please make sure that you have used an online payment option for this order id 33924852 to log a payment related issue complaint. Incase of further queries, feel free to call us at[protected]". Tried calling the no, but it transfers the call to a fashion representative, but the waiting music just goes on and on.

It also sometimes says "You can not place an online complaint on this order as your payment for the order ID 33924852 was not processed successfully. Please contact our customer care[protected] for further assistance". But this no does not exist.

Tried to mail them at customer.[protected]@yepme.com, but mails are not delivering and showing inbox as full.

Tried to mail at [protected]@yepme.biz and [protected]@yepme.biz, but here too no success as the domail yepme.biz does not exist anymore.

Tried to ask paytm to get in touch with them giving all details, but their reply is as under:

Your transaction of Rs. 481 to merchant BillDesk-Paytm under order JPT[protected] was successful.

Delivery of products or services solely depends on the merchant's service and delivery policy. Kindly coordinate with merchant for confirmation of services/ product delivery.

In case merchant denies for the services, kindly ask the merchant to share a confirmation. Once you share the merchant confirmation with us, we will take it up with the merchant to resolve the issue at the earliest."

Please help me resolve the issue and get my payment refunded.