Yes Bank — amount deducted but not credited to bank

Address:HSR Layout, 560068

Sir madam/i have paid the post office life insurance amount from my policy number policy number[protected] of amount 8637rs.. But the transaction done.. Amount deducted successfully.. But amount is not credited as per post office they have told to wait 10 days.. But still no reply.. But yes bank people claiming that amount is been deducted they are not re initating the transaction kindly do the needfull for the re initiating the above said amount from the yes bank..
My account no: [protected]
Branch: hsr layout, bangalore
Bank: yes bank
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Reached out to team multiple times that I'm not receiving otp to my mobile. and I m not able to make transactions.

Customer ID 6688840, issue with OTP, OTP is not sent to registered mobile number and cant make transactions.

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