Yes Bank — Amount deducted from account kishore manusmare

Address:	Mumbai City, Maharashtra, 400708
Website:	yes bank

Dear yes bank,

I am your customer with saving bank account and home branch at nagpur. I had salary account before to this account. I left my job and your bank manager and customer executive offer me zero balance saving account. They said i am doctor and they offer this kind of facilities to there customer who are doctor, engineer, ca and other. I said ok. I seen last few months before bank deducted around 1500 rupees from my account. I done complaint for this in nagpur branch but they not gave me answer. They denied that this can be done. I told then all details and then they said it was fault of system and they will refund me. Till date i am not received refund. I done complaint in yes bank customer care service no. With complaint id. Cs[protected] and got reply that they will refund my amount they said it was system fault but after few days they can't refund me now i have to again contact home branch nagpur. Nagpur branch new manager said it was fault of our executive at that time. As i was not done transaction that's why they deducted amount this was reaction which i got now. But this is cheating this was not cleared at that time. I used this account from many year some time i was not done transaction but that time they not charged me but in last month of 2016 they started charged. This is totally unethical. During using account sometime i received sms saying that i need to maintained quarterly balance for this sms i contact bank they said it was system generated automatic sms i didn't need to worry because my account is zero balance account. Now they sending me sms that my account will be discontinued soon. I want to continue account and want my deducted amount back.
Even after repeated complaint i am not received positive reply and bank denied they fault and there cheating.
Please look in matter and please reply. I will escalate this issue futher in customer court if i am not received positive reply this time.
Name:kishor manusmare
Account no. [protected].
Contact no. [protected], [protected]

Regards,
Kishor manusmare