Yes Bank Complaints & Reviews

I had the worst experience with yes bank community related to my credit card application. Not only i could observe the fake commitment and integrity issue but also on top of it i couldnt find any one listening and responding with care. To add to the worst! - though i lodged complaint about credit card, i still receive calls for new credit card application and accounts.

Below is the e-mail trail which can help you with the whole details about the issue:

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From: kumar, arun
Sent: friday, october 05, 2018 1:34 pm
To: yes touch cc
Subject: re: external: false commitments! - first time - never again experience..

Hi hafsa,

I’m not sure if someone is even reading through my email and trying to understand the issue. All highlighted in “yellow” below is i’m already aware of and this is what i talked to your sales time during the application time. However, i was confirmed that it is not applicable and i was committed something different. “fake promise” and “wrong commitment” is the issue i’m highlighting here.

Your reference to mr shikhar again pointless, as he talked about same thing which i was already aware of and i requested the cancellation of credit card then and there itself.

It seems what all you have been doing is to move the ticket out of the sla with an intent to close this.

You need not to reply as i don’t expect a better answer from “yes” community on this and i would publish it on “consumer forum” and will move a level above you.

Regards,
Arun

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From: yes touch cc
Sent: friday, october 05, 2018 11:25 am
To: kumar, arun
Subject: [*external*] re: external: false commitments! - first time - never again experience..

Dear mr. Kumar,
Greetings from yes bank.
This is with reference to your e-mail dated october 3, 2018 regarding your yes bank credit card.

We wish to reiterate that our sales executive mr. Shikhar have contacted you on october 1, 2018 and assisted you for the query pertaining to priority pass.
We wish to inform you that as a yes prosperity edge credit cardholder you can avail priority pass membership worth us $99, at no additional charges. The lounge access fee o[censored]s $ 27 is applicable per person per visit as per the terms & conditions of priority pass. We request you to visit the below link for more information on features and benefits on your yes prosperity edge credit card.

Link: https://www.yesbank.in/personal-banking/yes-individual/cards/credit-cards/yes-pr...⇄
Further, as a yes prosperity edge credit card holder you can enjoy 2 complimentary access per quarter to select airport lounges across indian airports for primary cardmember. Kindly visit the following link for more information on mastercard lounge program. The list of lounges may be changed by mastercard at its sole discretion and without any prior notice to yes bank or its cardmembers.
https://www.yesbank.in/pdf/tnc_creditcards_pdf
The reference number for your query is [protected].
For further assistance, request you to contact our 24*7 yes touch customer care at[protected]Toll free for mobile & landlines in india) or +[protected]When calling from outside india). You can also email us at [protected]@yesbank.in

Assuring you the best of our services at all times.

Please note - to enable us to serve you better, we request you to always write from your registered e-mail address.

Sincerely,
Hafsa khan
Customer service officer
Yes bank credit cards team.

Visit our website www.yesbank.in

Disclaimer:
The information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.

—

From: kumar, arun [mailto:[protected]@ciena.com]
Sent: wednesday, october 03, 2018 10:10 am
To: yes touch cc
Subject: re: external: false commitments! - first time - never again experience..

Hi hafsa,
I’m not clear from the below that if someone is yet to respond my complaint or from your side, below email was the final reply. If below was the final reply i do not understand this and it says

“we understand that our sales team have contacted you for the query pertaining to card features.”
What should i interpret from this?

Regards,
Arun

—

From: yes touch cc
Sent: wednesday, october 03, 2018 10:07 am
To: kumar, arun
Subject: [*external*] re: external: false commitments! - first time - never again experience..

Dear mr. Kumar,
Greetings from yes bank.
This is with reference to your e-mail dated september 22, 2018 regarding your yes bank credit card.

At the outset we regret the inconvenience and delay caused to you in replying.
We understand that our sales team have contacted you for the query pertaining to card features.
The reference number for your query is [protected].
For further assistance, request you to contact our 24*7 yes touch customer care at[protected]Toll free for mobile & landlines in india) or +[protected]When calling from outside india). You can also email us at [protected]@yesbank.in

Assuring you the best of our services at all times.

Please note - to enable us to serve you better, we request you to always write from your registered e-mail address.

Sincerely,
Hafsa khan
Customer service officer
Yes bank credit cards team.

Visit our website www.yesbank.in

Disclaimer:
The information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
—

From: yes touch cc
Sent: wednesday, september 26, 2018 1:17 pm
To: [protected]@ciena.com
Subject: re: external: false commitments! - first time - never again experience..

Dear mr. Kumar,
Greetings from yes bank.
This is with reference to your e-mail dated september 22, 2018 regarding your yes bank credit card.

At the outset we regret the inconvenience and delay caused to you in replying.
We have forwarded your details to our relevant team for investigation. We will revert you within next 5 working days.
Your patience in the matter is highly appreciated.
The reference number for your query is [protected].
For further assistance, request you to contact our 24*7 yes touch customer care at[protected]Toll free for mobile & landlines in india) or +[protected]When calling from outside india). You can also email us at [protected]@yesbank.in

Assuring you the best of our services at all times.

Please note - to enable us to serve you better, we request you to always write from your registered e-mail address.

Sincerely,
Hafsa khan
Customer service officer
Yes bank credit cards team.

Visit our website www.yesbank.in

Disclaimer:
The information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.

—

From: [protected]@ciena.com, to: [protected]@yesbank.in;, cc: [protected]@ciena.com; [protected]@yahoo.com;, subject: external: false commitments! - first time - never again experience.., on 22/09/2018 13:08, arun kumar wrote:


To whomsoever it may concern
This is to inform and express may dissatisfaction and experience i have gone through with the credit card application with yes bank! This was my first ever contact with yes bank for any reason and it has gone down the roof.

Summary

I was contacted at my corporate number (Land-line) that bank is having some good offers for ciena employees and if i would be interested in having a credit card. I already carry 3 reputed credit cards and only reason i got interested is that i was informed that i’ll have complementary lounge visits both domestic and international and that too with a limit of 2 visits per quarter or 8 visits in a year. My monthly income is about 1.38 lakh per month for which i did give all proofs. I did read on your website that there are cards in your kitty which limits the domestic visit to 8 per year and there are charges for the international visit. I did confirm during the application process that what i’ll get is the complementary international visits as well. I was duly confirmed! To ignore the website and i’ll get what i’ve been promised. Details of the people i interacted are as follows:

+91-[protected]
+91-[protected] – aashima
+91-[protected] – priya
+91-[protected] – akansha

What is been given:

Today morning i received the package with the yes bank prosperity edge credit card, the first thing i could read is that there are “no” complementary international lounge access. It was lot of frustration and waste of time and inconvenience. I called up your toll free number and lodged the request for the “cancellation” of the card with the complaint on all this “mess” and fake promises! I’m going to take this to consumer court as a wrong commitment and service delivery!

Card which i received has the following details:

Name : arun kumar
Card no : [protected]
Credit limit : 2 lakh 49 thousand.

Anyone cares.. Can read and take appropriate action.. This doesn’t help to business when you have such an integrity issue of “fake commitments.

Regards,
Arun kumar
+[protected]
Ciena india pvt. Ltd.

You guys are doing some fraud i suppose to receive the money from australia and got reject because of my address was nit verified.in january everything was confirmed i was receiving the money and everything was good last 5 days i am unable to receive any money plus you guys have charged my sister 3000 and said the address is incorrect which is not because on the same address you have sen me my debit card and the cheque book is this the new way to take our money and its yes bank fault when you send something you should have informed me no one called me or either there is no update that some fraud is going on my account today when i called up with the details of money rejection then my friend called me because he has visited santacruz branch they said they cant see my account only not sure what is going on because at the time of changing the address i have run for more than 30 days was like hell and finally got it done and now again you guys have started this and charged my sister 3000 rs you will pay the money i have already email you ceo rana kapoor because i don't want to put this on social media hope you will have some shame that someone will call me because no one even bothers to call up regarding this [protected] call me after 3pm

Please reverse the atm card charges debited to my sb account as i have already credit card of your bank. I have been prusuaded for open zero balance sb account and mr nilesh collect the blank documents got signed from my house as he has to go to attend the other customers also from vikhroli branch mumbai. After some time i know from my account statement that my account has been debited by atm charges. On enquiry from mr nilesh that why he filled documents for atm card, he replied me that he will trying to reverse the charges. But this could not done till date. Auditors have also raised the issue for collection of blank documents.
If charges not reverse, i have to left no option to close all the facilities.

*I (check hsbc bank) to attach yes bank sec -15part2, in gurgram...date :-13aug.2018.

*But it is not clear now day something 2mouth ..but it not clear...

*i go and my problem say to yes bank sec 15part2..branch...

It's branch ans:--
-sometime branch say your check loss
-sometime branch say your check go to your adress.
But my check not come my home 2mouth.
So this problem is no solution
-sometime branch say your check is other yes bank branch office
...now no solution...

Plz if you help so my no[protected]

Order number [protected] booked on paytm date 13th july 2018 under the offer 10% cashback in yesbank credit card account by 30th sept 2018 on making payment through yesbank credit card. I have made the entire payment through my yesbank credit card. Now, i have been sending mails to yesbank customer service asking for the cashback amount but not getting any response from them.

Hi,
Please close my yes bank balance linked to my phone no [protected].
This was my salary account and not being in use. It seems you guys are charging 500rs a month for minimum balance. This is ridiculously high amount.
I urge you to close my account and waive this negative balance generated.
Also it seems the only way to close accounts is to go physically to bank. There bank employees told me to get it done from home branch which is in delhi.
I am frustrated this all proceed, levying the charge is automated but closing account is manual. Please close my account asap.

I had applied a personal loan (Bt) on august 23 2018. The processor name is vaibhava. But she did not have a proper request on my loan details. Without any problems the application for rejected. I came to about 3 weeks after. Kindly take an necessary action. My loan id (Dear customer, your personal loan application with ref no.992179 is under process subject to satisfactory documentation. For queries contact[protected].

Kind regards
Saranya

I live in chennai. On 11th sept at about 4 pm, i recd an sms on my mobile from phon pe source (No number seen) saying that i have sucessfully initiated the process of phon pe account on my device thro' ybl wpi app. I did not respond to the otp message. Obviously somebody stole my data and tried to sabotage my account. I immediately arranged to block my accounts in both banks to avoid any debit!!. How is it possible to initiate the money transfer process without my involvement with my device, on which i have not downloaded the app at all? What is the role of yes bank ltd (Ybl) in this affair? How can i get the unauthorised regn of my mobile no from the phon pe registry removed? Whom should i approach so that the scamster would not try again in such situations? Please advice. Revealing mobile no also seeme dangerous now a days. I am a senior citizen. Please respond with correct followup for me to adopt now!! My e mail id is [protected]@yahoo.com. Thanks

Dear Sir,

On 13 Aug 2018 YES BANK representative collected all the requisite documents (for credit card )from me but so far no correspondence initiated from your end. Despite of repeated requests to your representative he is unable to give proper response and repeatedly he is telling me thar he deposited documents.

I am enclosing acknowledgement received from your representative. If you do not want to issue credit card for any reason please atleast try to inform me and return my documents.

mobile no : [protected]

Please do the needful.

I was about to get refund from Amazon.in in my debit card. I have refund reference number 75503728235022335858529 according to this number I should get refund of Rs.499 in my account but still I didn't get it. Please help me to get the money back. Thanking you with regards.
Your's truly,
SANDEEP Kumar Gupta
Mob# [protected]
E-mail: [protected]@gmail.com

Dear team
We are facing service issue at your narwana branch. I am visiting the branch from last 4 days and mr. Abhishek says branch connectivity is not working. I am getting the same revert from last 4 days. How can it be that branch is not working from last 4 days and what their employee are doing to reconnect. On asking about bm he says that he is on leave and he is heading the branch now. I have my complete banking with yes bank and require bank statement and tds certificate to file itr whose last date is tomorrow and if i could not file the same on time then penalty of rs. 5000 will be levied. Who will bear that penalty. If bank is ready to pay then i am ok.in past as well whenever i booked any fd and demanded for fd receipt same was not provided and said that same is not available at branch and you will get by post. What kind of banking we are doing. Staff is not ready to take responsibilty of the work. Then how bank will grow if it is unable to fulfill the demand of the customer. Kindly advise why branch is not working from last 4 days and what senior management is doing in that case.
I request you to take corrective action else bank repo will be on stake

Dear Sir/Madam,


Myself Sapthagirish Gowda B S, bearing a credit card from Yes bank .

on July 17 2018 i got the yes bank credit card statement of amount 3097.84Rs and due date was 5 august 2018 (sunday).

i paid the credit card amount of rupees 3097 on 1st august 2018.

when i got the August 17 2018 credit card statement, i saw late payement charge of Rs700rs, when i called customer care and ask they say you have been charged 700rs for not paying 0.84paisa.

is this the Justice yes bank give to the customer.

Please help me in this regards

Respected Sir/Mam This is N.Vinoth kumar having account in city union bank my account no.[protected], IFSC code CIUB0000041 yesterday I have done wrong imps transaction twice to your yes bank account no.[protected] IFSC code YESB0000080 PLEASE block the amount and do refund as soon as possible. These are the transaction details ref no.[protected] this is for RS.8000 timing10:43am the second transaction reference number[protected] for RS.4000 on time10.56am

A guy called mr. Suresh claims to be calling from yes bank daily and telling me all my details of the company which i'm working for and saying the company has given him details as they are partners with yes bank internally.

Initially i was reluctant but later realised their is something fishy as these have all my details, after few days they (I think group of people at least 4 to 5, one female and four men in different voice) started speaking to me and trying to pressurise to take credit card.

Finally, one day i asked if they understand english, because i keep saying no to them but they keep disturbing me. After this i have been receiving calls from this group of people calling me and scolding me with vulgar words in kannada because i do not take card or loan as they may be thinking i do not know it.

This is something very unethical and i'm here to escalate that "mphasis" (The company which i work is responsible for my data - if the data is been miss-used by the company) and yes bank who is also responsible & liable for any violation happening to my data and my future market uncertain.

Yes bank should be liable for keeping such an undisciplined staff to improve their business with un-ethical and immoral values.

Please close my account immediately, this is my salary account.
This account i was using in my previous company. Now you people charged me negative balance of -2500. This is really ridiculous. Pleas wave off that negative balance. Government did waste things. This is not at all fair, bloody govt. Rich people going rich and poor people is going in to very poor only. I request you to please remove this negative balance system

Staff misguided us for taking the mosambee app device and they told us that after one month we will refund the machine. Now u take d machine. And also they told us that all the machine charges will be refunded. But after even one month mr. Satyam ([protected]) does not listen and even dont contact us. He also said that after getting bills from us he will give cash to us and so so things
Mr. Satyam has done a fraud with me. Please take action on him immediately.

I have submitted my kyc and a cheque with rs 11000/- to yes bank to open a zero balance savings account. Mr rahul debnath is the yes bank person to whom i have submitted my documents and he works for yes bank kakurgachi branch (Address: g f, p-253, cit road, scheme vi m,, kankurgachi within municipal, wardno 31 police station-phoolbagan, kolkata, west bengal 700054). Yes bank hurrahs me continuously for 2 month about opening zero balance savings account. They are not raring opening my account or back my documents. I am feeling very helpless.

I am requesting to close my account with immediate affect. I resigned from my previous company, so naturally i stopped getting salary but the yes bank people keep deducting amount for not maintaining sufficient balance now the balance stand at more than -2200 rs and increasing. It's complete harassment.

A aswin udayan, yes bank, t nagar branch, chennai

I had received a call from loan balance transfer agent.
I had two loans from icici pl and car loan (2 years old loans), pending amount was around 10 lakh and emi was 34k total, hence i thought of doing balance transfer with yes bank as the agent asked for processing. During verification agent asked me to update yes bank personnel that you require loan of 15-20 lakhs so that it gets approved and later we can reduce the loan amount and rate.
Hence agreed, but on 26th thursday the agent told me that you will have to send details requested for loan disbursement, so i reverted on mail stating that once interest rate is fixed i will do the balance transfer and if required will do a top up. Agent also told that she will send one more mail on which you have to reconfirm for final amount, rate and tenure, i was waiting for same but suddenly on saturday ii received 15 lakhs disbursment sms and when i checked my hdfc account i saw that 10.50lakhs was credited in my account by yes bank.

My name is kuldeep arora, I have received call on 6th June from yes bank for make credit card and they send a agent. immediately after discussion. and i have given all the documents my salary slip, , current credit card copy, photograph, aadhar card and all documents which they required. but after submitted they never respond till date please let me know, what happend of my card or documents whenever i call to Vikas they make argument i was here and their and always tell lie even they don't pickup call now.
please help me.
my application ref no is:[protected]

vikas no: - [protected] this person always make fool to cutomers(this persons committed me we will delver card within 7 days but still he don't give any reponse)

Neha no:- [protected] she is totaly lier person

rajiv no:- [protected] he pickuped my documents

these persons give fake calls and make employees fools and misuse of documents of persons.