Yes Bank — bank account swap for auto loan emi

Address:

806,Akshat Tower, Nr.Pakwan Restaurant, Opp.Rajpath Club , SG Highway

HELLO
myself Rafik Mankad, Ahmedabad, Gujarat, I have my auto loan in yes bank and I want change my EMI account for the next EMI to deduct from the new account, I have submitted a request on the 2nd July 2021 and my EMI date is 15th July 2021, I was requested and inform to Authority person for my account detail and I have also request for taking my EMI in advance so next EMI is not heated to my account and EMI not bounce but they have to give me trust for the bank account will be change and next EMI will deduct from the new account, then after I continued contact to customer care and trying to know my account update but till date, they are not giving me any update and now on the last date of 14th July 2021, they said me your old account is activated and EMI will bounce, i said "I am ready to advance EMI paid but bank don't have any system to accept my EMI and as per customer exucative's response they will take 48 days for the bank account change so it's mean my now 2 (Two) months Instalment will abounce and bank will charge on me ? why my installment will bounce, I have already given a request and informed to the bank and I am ready to pay EMI with my other bank account and online or by cheque so why I am bere this change and damage my goodwill with the bank and another market/business reputation. it is very bad service from the bank and employee are very ridiculous or egoistic attitude, they are helpless with bank system, in this world, all bank are work in online and this bank is working in 18th sadi's formality and process, there is no any system for the customer service and they don't know how can solve client problems, they only know one sentence "this service is not in our bank" its bank policy to handle a client's complain and his staff doing same.

I am never recommendable to yes bank for any banking service or other, this bank is a burden for India, I have damaged my goodwill and bare charges for the doing business with this bank,
i request to you please take action again to yes bank they are damage client's goodwill and taken fake charges from the client due to the bank service and system problems, they are not doing work on time and client will bare his charge? this is the 100% wrong activity in banking system,