Yes Bank — cheque has not been transferred into account even submitted 6 days before.

I have been the account holder of yes bank for the last almost 2 years but this is the first time when i came across such pathetic condition.
I had a cms cheque which i submitted into yes bank exhibition road branch, patna (Bihar) on 19-may-2018 for transferring the cheque amount into my yes bank account after waiting till 6 days eventually i had to be present phisically to the branch and i approached to mr chandan as conversation with him he assured me that the cheque amount will be transferred by today (24-may-2018) itself evening but still the condition is remain the same. Please help me